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Page 2 - Contents

Contents

Introduction.................................... 3

Transfer, Park & Hold Calls ........ 16

Using this Guide....................................................3

Using Transfer, Park & Hold ...............................16

Further Help..........................................................3

Transferring Calls................................................16

Connecting the 20AT ............................................3

Parking Calls.......................................................17

MF & Time Break Recall operation .......................4

Holding Calls.......................................................17

REN Values ..........................................................4

Diverting Calls ............................. 18

20AT Approvals ....................................................4

Using Diverts.......................................................18

20AT Features................................ 5

Switching No Calls On/Off...................................18

Setting Up a Divert..............................................19

Redial Last Number ..............................................5

Switching a Divert On or Off................................19

Changing the Caller Volume .................................5

Message Waiting Lamp ........................................5

Other Features ............................. 20

The Memory Key...................................................5

The Phone Passcode..........................................20

Recall....................................................................5

Setting the Ringer Timeout .................................20

Mute......................................................................6

Group..................................................................21

Changing the Ringer .............................................6

Conference Calls ................................................21

Stored Numbers....................................................6

Personal Alarms..................................................21

INDeX Features .............................. 7

Voice Manager ............................. 22

Introduction ...........................................................7

Using Voice Manager..........................................22

Dialling Timeout ....................................................7

Customising Your Mailbox ..................................22

Phone Passcode...................................................7

Collecting Voice Messages.................................23

Call Waiting...........................................................7

Telephone Tones & Ringing..................................8

Good Phone Usage ..................... 24

Night Service.........................................................8

General Phone Usage.........................................24

Answering Calls ..................................................24

Making Calls................................... 9

Making Calls .......................................................24

Notes on Making Calls ..........................................9

Making External Calls ...........................................9

Index ............................................. 25

Making Internal Calls ............................................9

Making a Page Call.............................................10

Hotline Operation................................................10

Speed Dials .................................. 11

Using Speed Dials ..............................................11

Storing Personal Speed Dials .............................11

PIN & Account Codes.................. 12

Forced Account Code Entry................................12

Forced PIN Code Entry.......................................12

Roaming PINS ....................................................12

Busy or Unanswered................... 13

If Busy or Unanswered........................................13

Leaving a Message.............................................13

Arrange a Callback .............................................14

Camp On and Wait .............................................14

Answering Calls........................... 15

Answering Normal Calls......................................15

Answer a Message .............................................15

Answering Other Extensions - Call Pickup..........15

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INDeX 11.0 20AT Telephone User's Guide

38DHB0002UKHB Issue 1 (10/05/2004)