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MITEL MIVOICE BUSINESS 
Feature Access Codes 
Many features can be activated or disabled by Feature Access codes when no Feature Keys are 
programmed for this purpose. 
Contact your System Administrator for these and other Feature Access codes available on your 
telephone system, or to have these features programmed into your set’s softkeys. Record your 
Feature Access codes in the Personal Drectory table at the end of this guide. 
For Agents on Resilient MiVoice Business Systems 
If during a call, you hear two beeps that are repeated every 20 seconds it means that your phone 
is switching to a secondary MiVoice Business system. The call continues but some of the keys 
and features on your phone function differently. The keys and features begin working normally 
again after you hang up. If your phone switches to the secondary system while your speaker or 
handset is muted (that is, while the 
 MUTE key light is on), the call remains muted until you 
hang up. Normal operation resumes when your phone switches back to the primary system. If 
your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the 
display. The rectangle remains until the switch to the primary system is complete. 
Note: The mailbox on the secondary MiVoice Business system will not contain the same 
messages as the mailboxes on the primary system. Any preferences that are voice mail 
related are not carried from the primary to the secondary system. These preferences must 
be set on both systems. 
Features Not Available 
There may be procedures in this guide that you cannot perform on your telephone, and your 
display may not appear exactly as in the illustrations in this guide. Also, you may have additional 
functionality not described in this guide, or some features described here may not be available to 
you. The reason for this is that your company has specially selected your features and calling 
privileges. See your System Administrator if you have any questions. 
Line Interface Module 
The Line Interface Module is an optional device that adds an analog phone line (POTS) capability 
to your 5224
 
or 5324 IP Phone. If Emergency Call Routing is not programmed on your MiVoice 
Business system, you must use the Line Interface Module to dial emergency calls. For more 
information on emergency number dialing, refer to Emergency Calls.  
If you have a Line Interface Module connected to your 5224
 
or 5324 IP Phone, all programming 
of the Line Interface Module, except the Analog Key, is done by the Installer when your phone is 
installed. For more information, refer to “Using the Line Interface Module” in this guide. 
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