Справочник Пользователя для Polycom IP 320
Troubleshooting Your SoundPoint IP 330/320 Phone
5 - 3
Controls
Symptom
Problem
Corrective Action
The dial pad does not work.
The dial pad on the SoundPoint
IP 330/320 phone does not
respond.
IP 330/320 phone does not
respond.
Do one of the following steps:
•
Check for a response from other
feature keys or from the dialpad.
feature keys or from the dialpad.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
working telephone. Check for display
updates.
•
Press the Menu key followed by
System Status and Server Status to
check if the telephone is registered
correctly to the server.
System Status and Server Status to
check if the telephone is registered
correctly to the server.
•
Press the Menu key followed by
System Status and Network Statistics.
Scroll down to see if LAN port shows
active or Inactive.
System Status and Network Statistics.
Scroll down to see if LAN port shows
active or Inactive.
•
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
•
Before restarting your phone, contact
your system administrator, since this
may allow more detailed
troubleshooting to occur before losing
any current status information.
your system administrator, since this
may allow more detailed
troubleshooting to occur before losing
any current status information.