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NEAXMAIL IM-16 USER GUIDE
Changing your greetings
Callers hear a greeting before they leave 
a message. Your mailbox can have one 
of three greetings: standard, busy, or 
alternate. You can rerecord or switch 
between greetings by phone or by com-
puter.
If the system has been configured for 
message notification to your pager, add 
the following message to your greeting: 
“or press 1 to beep my pager.”
Standard greeting
The standard greeting plays when your 
extension is unanswered. A typical 
standard greeting is: “Hello, this is Pat 
Green. I am not at my desk right now. 
Please leave a message.” 
Busy greeting
The busy greeting plays when your 
extension is busy.* A typical busy 
greeting is: “Hello, this is Pat Green. I am 
on the phone now. Please leave a 
message.” For callers to hear your busy 
greeting, you must activate it.
If you do not want to use a separate 
busy greeting, then record a standard 
greeting for all situations when you are 
unavailable. For example: “Hello, this 
is Pat Green. I am not available at this 
time. Please leave a message.”
Alternate greeting
The alternate greeting plays for special 
occasions, such as a vacation. A typical 
alternate greeting is: “Hello, this is Pat 
Green. I am out of the office today and 
will return tomorrow.”
When your alternate greeting is active, 
the system plays it instead of any of your 
other greetings.
System-generated greetings
If you do not record greetings in your 
own voice, the system plays greetings 
that include your recorded name or your 
extension. For example:
• For a standard greeting, “Pat Green is 
not available right now.”
• For a busy greeting, “Extension 1 2 3 
is busy.”
• For an alternate greeting, “Pat Green 
is out today.”
To switch between your 
greetings by computer
a
Access the Mailbox Manager (see 
inside front cover).
b
Click “Greetings.”
c
From the “Choose a greeting” list 
box, select a greeting.
d
For “This greeting is,” select the 
“Enabled” check box.
e
Click “Save.”
* This feature may not be available at your site.