Справочник Пользователя для SonicWALL 5.8.1

Chapter 65: 

This chapter contains the following sections:

Virtual Assist allows users to support customer technical issues without having to be on-site 
with the customer. This capability serves as an immense time-saver for support personnel, 
while adding flexibility in how they can respond to support needs. Users can allow or invite 
customers to join a “queue” to receive support, then virtually assist each customer by remotely 
taking control of a customer’s computer to diagnose and remedy technical issues.

Virtual Assist allows customers to login to receive technical support by adding their names to a 
queue. The status of customers awaiting support through Virtual Assist can be viewed within 
the SonicOS management interface on the Virtual Assist > Status screen.