Справочник Пользователя для Nortel Networks P0605665 03
122 Chapter 9 Setting up Intelligent Routing
P0605665 03
Assigning Intelligent Overflow Routing to a skillset
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
The Skillset List page appears.
4
Click the Overflow link for the skillset you want to add Intelligent Overflow Routing to.
The Overflow Rule Table page appears.
5
Click the Insert link for Rule 1.
The Overflow Rule page appears.
6
From the Service Mode list box select Day, Night or 24 Hour.