Инструкции для Cisco Cisco IPICS Release 4.0

Содержание

• Cisco IPICS Dispatch Console User Guide

  1
  • Preface

    7
• Overview

  7
• Organization

  7
• Obtaining Documentation and Support

  8
• Client PC

  10
• Starting the Cisco IPICS Dispatch Console

  11
  • Procedure

    11
  • Step 1 Take either of these actions:

    11
  • Step 2 If a pop-up window prompts you to download a certificate, follow the on-screen prompts to do so.

    12
  • Step 3 In the Cisco IPICS Dispatch Console log in screen, take these actions:

    12
  • Step 4 If a Recommended Upgrade dialog box appears or a Mandatory Upgrade dialog box appears, take one of the following actions.

    12
    • a. Click Yes. The Cisco IPICS Server Authentication window appears.

      12
    • b. Uninstall the Cisco IPICS Dispatch Console as described in the “Uninstalling the Cisco IPICS Dispatch Console” section on page 2-6.

      12
    • c. Follow the instructions in the “Installation Procedure” section on page 2-3.

      12
  • Step 5 If a dialog box prompts whether you want to download an alert tone package, either follow the on-screen prompts to do so or exit this window.

    13
  • Step 6 In the Select your Location screen, take these actions:

    13
• Exiting the Cisco IPICS Dispatch Console

  13
• Cisco IPICS Dispatch Console License Types

  14
• Cisco IPICS Dispatch Console Operating Modes

  14
• Cisco IPICS Dispatch Console Features Available by User Type

  16
• Understanding Incidents

  16
• Using the Cisco IPICS Dispatch Console in a High Availability Deployment

  17
• About Upgrades

  18
• Installing the Cisco IPICS Dispatch Console

  19
  • Installation Guidelines

    20
  • Installation Directories

    20
  • Installation Procedure

    21
    • Downloading the Cisco IPICS Dispatch Console installation program from the Cisco IPICS Server

      21
      • Procedure

        22
      • Step 1 From a web browser on the client PC, enter the fully qualified hostname (for example, ipics1.cisco.com) or the IP address of the server on which Cisco IPICS is running.

        22
      • Step 2 Log in to the Cisco IPICS server.

        22
      • Step 3 On the Server tab, choose Home > Download IDC.

        22
      • Step 4 In the Download IDC page, click Download IDC.

        22
      • Step 5 In the dialog box that appears, click Save.

        22
      • Step 6 Use the Save As pop-up window to save the Cisco IPICS Dispatch Console installation program (called idcsetup.exe) on your local hard drive.

        22
    • Installing the Cisco IPICS Dispatch Console

      22
      • Step 1 Start the Cisco IPICS Dispatch Console installation program (called idcsetup.exe).

        22
      • Step 2 In the IDC Setup Wizard, take these actions:

        23
      • Step 3 If a dialog box asks if you want to install the Cisco Video Surveillance Client, click Yes, then take the following actions.

        23
      • Step 4 In the Cisco IDC window, click Yes if you want to start the Cisco IPICS Dispatch Console now, otherwise click No.

        24
      • Step 5 (Optional) Exit the Cisco IPICS server.

        24
• Uninstalling the Cisco IPICS Dispatch Console

  24
  • Procedure

    24
  • Step 1 Choose Start > Program Files > Cisco Systems > IPICS Dispatch Console 4.0 > Uninstall IPCS Dispatch Console 4.0.

    24
  • Step 2 In the Cisco IDC uninstall confirmation pop-up window, click Yes to continue.

    24
  • Step 3 In the Cisco IDC 4.0 window, click the Remove Cisco IDC 4.0 radio button, then click Finish.

    24
  • Step 4 In the window that confirms that the Cisco IPICS Dispatch Console has been removed, click Close.

    24
• Repairing the Cisco IPICS Dispatch Console

  25
  • Procedure

    25
  • Step 1 Choose Start > Programs File > Cisco Systems > IPICS Dispatch Console 4.0 > Uninstall IPCS Dispatch Console 4.0.

    25
  • Step 2 In the Cisco IDC uninstall confirmation pop-up window, click Yes to continue.

    25
  • Step 3 In the Cisco IDC 4.0 Welcome window, click the Repair Cisco IDC 4.0 radio button, then click Finish.

    25
  • Step 4 In the window that confirms that the Cisco IPICS Dispatch Console has been removed, click Close.

    25
• WAVE Engine Service Requirements

  25
  • Procedure

    26
  • Step 1 Exit the Cisco IPICS Dispatch Console if it is running.

    26
  • Step 2 Choose Start > Control Panel > Administrative Tools > Services.

    26
  • Step 3 In the Extended tab, click the line in the Services list that includes WAVE Engine.

    26
  • Step 4 Click Start or Restart.

    26
  • Step 5 Exit the Services window.

    26
• Cisco IPICS Dispatch Console Logs

  26
  • Table 2-1 Cisco IPICS Dispatch Console Logs

    27
• Cisco IPICS Dispatch Console Guidelines for Use

  29
  • General Guideline

    29
  • Connectivity Guidelines

    29
  • Account Lockout and Password Expiration Guidelines

    30
  • Cisco Security Agent (CSA) Guidelines

    31
• Optimizing Audio for the Cisco IPICS Dispatch Console

  32
  • Using a USB DSP Headset with the Cisco IPICS Dispatch Console

    32
  • Using a Microphone with the Cisco IPICS Dispatch Console

    33
    • Procedure

      33
    • Step 1 Choose Start > Program Files > Accessories > Entertainment > Sound Recorder.

      33
    • Step 2 Click File > New.

      33
    • Step 3 To begin recording, click the Record button.

      33
    • Step 4 Speak into the microphone to record your voice.

      34
    • Step 5 To stop recording, click the Stop button.

      34
    • Step 6 Take either of these actions:

      34
    • Step 7 To stop playing the recording, click the Stop button.

      34
  • Voice Quality Guidelines

    34
• Cisco IPICS Dispatch Console Main Window

  38
  • Figure 3-1 Cisco IPICS Dispatch Console Main Window

    38
• Menu Bar

  40
  • Table 3-1 Menu Bar Items

    40
• View Area

  41
  • Region Tab

    42
    • Figure 3-2 Region Tab

      43
    • Powered-On Channels

      45
      • Figure 3-3 Powered-On Channel

        45
    • Powered-On Radios

      48
      • Figure 3-4 Powered-On Radio

        48
    • Powered-On VTGs

      51
      • Figure 3-5 Powered-On VTG

        51
    • Powered-On Incidents

      53
      • Figure 3-6 Powered-On Incident

        54
    • Audio Replay Controls for Resources

      56
      • Figure 3-7 Audio Replay Controls

        57
  • Radio Details Tab

    58
    • Radio Details Tab for Tone Control Radios

      58
      • Figure 3-8 Radio Details Tab for Tone Control Radios

        59
    • Radio Details Tab for Serial Control Radios

      61
      • Figure 3-9 Radio Details Tab for Serial Control Radios

        63
    • IPICS Connect

      68
      • IPICS Connect Tab

        69
        • Figure 3-10 IPICS Connect Tab

          69
      • Using the IPICS Connect Tab

        70
        • Procedure

          70
        • Step 1 Take either of these actions:

          70
        • Step 2 Click Call to place the call to the selected number or user.

          70
          • Procedure

            70
        • Step 1 Enter a group name (from 1 to 20 characters) in the Group Alias field.

          70
        • Step 2 Take either or both of these actions:

          71
        • Step 3 Click Call to initiate the group call.

          71
          • Procedure

            71
        • Step 1 Take either of these actions:

          71
        • Step 2 Click Alert to place the alert to the selected direct connect number or user.

          71
  • VTG Details Tab

    71
    • Figure 3-11 VTG Details Tab

      72
  • Incident Details Tab

    76
    • Figure 3-12 Incident Details Tab

      78
  • Event Log Tab

    81
    • Figure 3-13 Event Log Tab

      83
  • Policy Execution Status Tab

    84
    • Figure 3-14 Policy Execution Status Tab

      85
  • Settings Tab

    86
    • Figure 3-15 Settings Tab

      87
    • Settings Tab-Themes Options

      88
      • Figure 3-16 Settings Tab-Themes Options

        89
    • Settings Tab-Audio Connections Options

      90
      • Figure 3-17 Settings Tab-Audio Connections Options

        91
      • Example

        92
    • Settings Tab-Key Assignments Options

      93
      • Figure 3-18 Settings Tab-Key Assignments Options

        93
      • Example

        94
    • Settings Tab-Network Settings Options

      95
      • Figure 3-19 Settings Tab-Network Settings Options

        95
  • Adding a Resource to an Incident or VTG

    96
    • Adding a Channel

      96
      • Figure 3-20 Add a Channel Pop-Up Window

        97
    • Adding a User

      98
      • Figure 3-21 Add a User Pop-Up Window

        99
    • Adding a VTG

      101
      • Figure 3-22 Add a VTG Pop-Up Window

        101
    • Adding a Radio

      102
      • Figure 3-23 Add a Radio Pop-Up Window

        103
    • Adding an Image

      104
      • Figure 3-24 Add an Image Pop-up Window

        105
    • Adding Video

      106
      • Figure 3-25 Add a Video Pop-up Window

        107
    • Uploading Images

      108
      • Figure 3-26 Upload an Image Pop-Up Window

        109
    • Uploading Video

      110
      • Figure 3-27 Upload a Video Pop-Up Window

        110
    • Obtaining a Source URL for a YouTube Video

      111
      • Procedure

        112
      • Step 1 Go to the YouTube website and navigate to the video that you want to upload.

        112
      • Step 2 On the YouTube website, copy the data that appear in the Embed field, which is near the top right of the page.

        112
      • Step 3 Open a text editor and paste the data that you copied.

        112
      • Step 4 Look for the URL that appears in the src tag.

        112
  • Viewing an Image or Video in an Incident

    112
    • Figure 3-28 View an Image or Video Pop-Up Window

      113
• Items Tabs Area

  115
  • VTGs Tab

    115
    • Figure 3-29 VTGs Tab

      116
  • Incidents Tab

    117
    • Figure 3-30 Incidents Tab

      119
  • Policies Tab

    121
    • Figure 3-31 Policies Tab

      121
• Dial Pad and Channel Patch Area

  122
  • Figure 3-32 Dial Pad and Channel Patch Area

    123
  • Procedure

    126
  • Step 1 Click the Line 1 or Line 2 area to indicate the line on which you want to establish the call.

    126
  • Step 2 Use the dial pad or your PC keyboard to enter the telephone number to call.

    126
  • Step 3 Click the Call button in the dial pad.

    126
  • Step 4 (Optional) To patch a call to a resource, take these actions:

    126
  • Step 5 To end the call, click the End button.

    126
• System Information Area

  126
  • Figure 3-33 System Information Area

    127
• Master Audio Controls Area

  127
  • Figure 3-34 Master Audio Controls Area

    128
• All Talk and Patch Controls Area

  128
  • Figure 3-35 All Talk and Patch Controls Area

    129
• Regions List

  130
  • Figure 3-36 Regions List

    131
  • Powered-On Resource Controls

    132
    • Figure 3-37 Activated Resource Controls in the Regions List

      133
• Emergency Mode

  135
  • Emergency Mode Indications

    135
    • Figure 3-38 Radio in View Area when Cisco IPICS Dispatch Console is in Emergency Mode

      135
    • Figure 3-39 Regions List Expanded Region View when Cisco IPICS Dispatch Console is in Emergency Mode

      136
  • Responding to Emergency Mode in the Cisco IPICS Dispatch Console

    136
    • Figure 3-40 Emergency Pop-Up Window

      137
  • Responding to Emergency Mode in the SRCI

    138
• Alert Message

  139
  • Figure 3-41 Alert Pop-Up Window

    139