Справочник ПользователяСодержаниеFront Cover1Quick Reference 13Quick Reference 24Title Page5Copyright and Notice7Contents9FCC Regulations13Safety Regulations16Network Security Statement18Document Overview19Introduction20“Endpoints” and “Phones”20Computer Science Roots20Usage in This Manual20Changes to Issue 1.121Intended Audience21System Administrator21Voice Mail Administrator22Sections of the Administrator Guide22Multicultural English References23Document Navigation Aids23Paper23Electronic PDF23Header and Footer Guides24Inter-Tel Reference Documents24Equipment Manuals24Planning Sheets24Phone User Guides24Hazard Identification and Supplemental Information25Hazard Identification Methods25WARNING!25CAUTION with Triangle25CAUTION without Triangle25Supplemental Information26Abbreviations and Acronyms26Product Description29Introduction30Inter-Tel CS-5200/5400 Communication Servers30Inter-Tel Network Capability30IP Resources31Internet Protocol Resource Application31Inter-Tel 5000 IP Resource Usage31Summary of Hardware and Software Features31Licensing32USB Security Key32Inter-Tel CS-520033Inter-Tel CS-540033Digital Expansion Interface33System Capacities33System Network Capacities34Voice Processing Systems34Basic Voice Mail34Enterprise Messaging35Voice Processing Unit35Voice Processing System Applications35Voice Mail Networking38Administrator Procedures39Introduction40System Administrator Phone Designation40Scheduled Delayed Major Resets40System Administrator Procedures41Placing the Local System in Day or Night Mode41Placing Network Nodes in Day or Night Mode41Setting System Date and Time42Setting Network Date and Time42Synchronizing Network Time43Programming the Database Using a System Administrator Phone44Station Programming45System Programming50Trunk Programming56Programming System Speed Dial Numbers63Programming and Using Mini-DSS Buttons65Managing System and Network Alarms67System Alarms67Network Alarms67Clearing Alarms70Alarm Queue70Enabling/Disabling the Internal Modem72Resetting the Internal Modem72Using the Network Group Diagnostics Feature73Seizing a Device73Freezing/Unfreezing the System History74Freezing/Unfreezing the Network History74Voice Mail Administrator Procedures75Recording a Broadcast Messages76Maintaining Mailboxes and Group Lists76Voice Mail Administrator Capabilities76Mailbox and Extension ID Personal Options77Change Procedures for Mailbox Personal Options78Changing A Group List Name82Importing Fax Documents82Creating Audiotex Recordings83Recording Custom Voice Mail Prompts85Administrator Programming Planning Sheets87Hardware and Endpoints93Introduction95Inter-Tel CS-5200/5400 Communication Servers Chassis95Chassis Interfaces/Connections95Front of the Inter-Tel CS-5200/5400 Chassis95Back of the Inter-Tel CS-5200/5400 Chassis96Digital Expansion Interface96Digital Expansion Interface Unit96Digital Endpoint Module96Modules97IP Operating Modes97Inter-Tel Protocol Mode98Session Initiation Protocol Mode98IP and SIP Emergency Calls From A Remote Site98IP Endpoints99Hard Multi-Protocol Phones99Model 860099Model 8620/862299Model 866299Model 869099Hard IP Phones100Model 8660100IP PhonePlus100Model 8601 SoftPhone for Pocket PC100Models 8664, 8665, and 8668-Wireless Phones100Gateways100AudioCodes MP-104 MGCP Gateway100AudioCodes MP-104 SIP Gateway100IP Single Line Adapter101ITP and SIP Supported Features101ITP and SIP Feature Exceptions104IP Phone Flashing Light Indicators105ITP and SIP Connectivity108IP and SIP Endpoint Ports and Connectors108Battery Packs and Chargers109Power Supplies109IP Phone Limitations109Peer-to-Peer Audio for IP and SIP Phones109Automated Boot Code Update110Features Common to IP and Digital Inter-Tel Endpoints111Model 8614 Mini-Direct Station Select Unit111Phone Display Screens111Six-Line Display111Two-Line Display112LCD Contrast Adjustment113Node and Circuit Number on Power-Up113Default Inter-Tel Phone Feature Buttons113Keymaps114Secondary Extension Appearances117Headsets118Connecting a Headset118Disconnecting a Headset119Digital Endpoints119Inter-Tel Digital Phones120Display and Nondisplay Digital Phones120Executive and Professional Display Speakerphones120Enhanced Speakerphones for Digital Phones121Digital Phone Flashing Light Indicators122Red and Green LEDs123Digital Phone Data Port Modules124Personal Computer Data Port Module124Modem Data Port Module124Single Line Endpoints124Types of Single Line Endpoints124Off Premises Extensions (OPX)125Extended Ring Cadences125Single Line Caller ID125Optional System Equipment126Additional Information and Troubleshooting127System Features129Introduction135Access to the Features135Special Button and Hookflash135Message Lamp135Speaker Buttons136Hold Buttons136Dialpad “Hot” Buttons vs. “SPCL Key Required for Feature Code Entry” Flag136Feature Codes136Trunk Access Codes137Endpoint Feature Codes137Administrator Feature Codes143Diagnostics Feature Codes145Extension Numbers149Attendant Phones150Network and Local Primary Attendants150One-Attendant or Multiple-Attendant Operation150Attendant Recall151Hunt Groups152Hunt Group Call Distribution152Hunt Group Call Processing153Hunt Groups and Call Forwarding154Hunt Group Remove/Replace and Do-Not-Disturb154UCD Hunt Groups155Announcement and Overflow Stations155Voice Processing System Applications as Announcement/Overflow Stations156UCD Hunt Group Priority List157UCD Hunt Group Supervisors and Station Monitoring158Supervisor Barge-In159Station Monitor Enhancements159Accessing the Barge-In Features159ACD Hunt Groups161ACD Call Distribution162ACD Agent IDs162ACD Agent Log In and Log Out163Restart ACD Idle Time Upon Login Flag165ACD Agent Wrap-Up Timer165Wrap-Up Mode for Holding ACD Calls165ACD Agent ID Automatic Connect Flag166Group Call Pick-Up166ACD Hunt Groups Span Nodes167Database Programming167Operational Changes168Maintenance of Node-Spanning Hunt Groups168Enabling the Send Camp-On Notifications to Members in DND Flag169Programming a Mini-DSS for Agent Wrap-Up169Trunk Features170Caller ID, DNIS, and ANI170Inter-Tel Endpoint Displays170Single Line Endpoint Displays172Outgoing-Access, Allowed-Answer, and Ring-In Assignments172Answer Feature Code173Automatic Route Selection (ARS)173Basic Rate Module (BRM-S)175Toll Restriction175Class of Service176Emergency Call178Emergency Outgoing Access Lists180Ten Emergency Numbers180Calling Party Number180Day and Night Modes182Direct Inward System Access (DISA)182Security Codes183Using DISA183Inter-Tel Endpoint Features184Volume Controls184Selectable Ring Tone185Default Endpoint Identification on Display185“All Transient Displays” Endpoint Flag185“DKTS Alternate Transient Display Timer” Endpoint Flag and Timer186“Transient Call Indication On Call Answer” Endpoint Flag186User-Programmable Feature Buttons186Standard/Alternate Keymap Switching187Automatic Call Access188Music-On-Hold and Background Music189Multilingual Capability190Endpoints190Language Selection190Secondary Language Selection190Trunks191Do-Not-Disturb and Reminder Messages191Voice Processing System192Multi-Language Feature on Network Operation192Directories193Change Language Feature Code193Intercom Calls193Programming for Private Intercom Calls193Ring Intercom Always193Handsfree Enable/Disable194Endpoint-To-Endpoint Calling194Receiving Intercom Calls194Placing Intercom Calls195Intercom Camp On and Queue Callback196Camp On196Busy Endpoint Callback Queue197Station-to-Station Messages198Leaving Messages199Silent Messages199Canceling a Message Waiting Indication199Responding to Messages200Viewing Waiting Messages200Answering Messages200Canceling a Waiting Message.201Alternate Message Source201Off-Hook Voice Announce (OHVA)202Outside Calls204Placing Outside Calls204Receiving Outside Calls206On-Hook Monitoring207Group Listen Feature207Trunk Camp On and Busy Trunk Callback (Queue)208Trunk Camp On208Busy Trunk Callback (Queue)208Account Codes209Database-Programmed Account Codes209Optional Account Codes210Enabling the Account Codes for All Calls Following Feature210Placing Calls On Hold211Individual Hold212System Hold212Consultation Hold213Hold Recall213Microphone Mute213Call Waiting214Call Transfer215Feature Codes215Transferring Conference Calls215Transfer to a System Forward215Transfers and Outside Calls215Transfer-to-Connect Endpoint Flag216Transfer to Ring216Transfer to Hold217Transfer Recalls217Call Screening218Reverse Transfer219Conference Calls220Placing a Conference Call221Add Parties to a Conference222Exiting a Conference222Exiting and Re-Entering the Conference223Ending the Conference and Placing All Parties on Hold223Placing the Entire Conference on Hold224Record-A-Call225Agent Help226System Forwarding229Individual Endpoint Forwarding Points231Hunt Group Forwarding Points231Handsfree Announce System Forward Option231Manual Call Forwarding and System Forwarding232System Forward Enable/Disable234Unanswered System Forward Calls234Call Forward235FWD Button236Forward to an Outside Number236Manual Forwarding to Public Network237Forward to the Message Center237Forward to an Attendant237Forward to Voice Mail237How to Forward Calls to an Extension or Outside Number237Speed Dial239System Speed Dial239Viewing System Speed Dial Numbers240Dialing System Speed Dial Numbers240Station Speed Dial241Programming Station Speed Dial Numbers and Names241Viewing Station Speed Dial Numbers244Dialing Station Speed Dial Numbers244Intercom, Speed Dial, and Feature Code Directories245House Phone248Redial249Using the Last Number Saved Feature250Using the Last Number Dialed Feature251Redirect Call251Paging252Remove from Paging253Do-Not-Disturb253Do-Not-Disturb Override257Remote Programming257Endpoint Password257Remote Do-Not-Disturb Programming258Remote Forward Programming259Default Endpoint260Hookflash/Recall261Reminder Messages262Record Keeping and Maintenance Features263Call Cost Accounting263For Estimating Purposes Only263Multicative Factor Adjustment264Station Message Detail Recording264System Error/Message Print267Power Fail Bypass Capability270Customized System Programming Reports270Audio Diagnostics270Audio Problems271Specifying Audio Direction271Using Record-A-Call for Diagnostics271Collecting Audio Diagnostics Data271Using the Audio Diagnostics Feature272Responding to the Audio Diagnostics Feature273Phantom Devices273Voice Processing Features275Introduction277Automated Attendant277Automated Attendant Applications278Automated Attendant Recall Destination278Automated Attendant Custom Audiotex Recordings279Call Screening Options279Extension ID280Automatic Fax Detection281Fax E-mail Requirements281Fax Card Requirements281Fax E-mail Message Format281Automatic Speech Recognition282Call Routing Announcement283Automated Attendant Custom Audiotex Recordings283Call Screening284Digit Translation284Digit Translation Nodes284Directories286Locating a Name287Changing the First/Last Name Search287Listening to the Next/Previous Name288Accepting a Name288Requesting Additional Information288Searching the Voice Mail Directory288EM Directories289E-mail Reader292Fax-On-Demand292Record-A-Call294Scheduled Time-based Application Routing (STAR)295Voice Mail297Voice Mail and Message Notification/Retrieval Applications297Mailboxes298Group Lists299Message Notification to Endpoints299Cascading Remote Message Notification299Primary and Alternate Notification300Message Flags300Retry Call Attempts300Notification Numbers301Subscriber Features302Unified Messaging302Version 2.2 Description302Level 1303Levels 2 and 3305Version 2.3 Description305Integrated Solution305Outlook Client-Based Solution308Voice Processing Prompts311Default Voice Processing Prompts312BVM, EM, and VPU Voice Prompts312EM Voice Prompts330Default Feature Codes375Index377A377B - C378D379E380F - H381I382J - M383N - O384P385Q - R386S387T388U - V389W - Z390Voice Mail Flowchart391Back Cover392Размер: 3,8 МБСтраницы: 392Язык: EnglishПросмотреть
