Справочник ПользователяСодержаниеOfficeServ Operator User Manual1Table of Contents3INTRODUCTION7Introduction7Document Content and Organization7Conventions8References8CHAPTER 1. Introduction to the OfficeServ Operator9Overview10Introduction to the OfficeServ Operator10System Requirements11Functions of the OfficeServ Operator11CHAPTER 2. OfficeServ Operator Installation13Preparations Before Installation13Installation13Procedures for Installing the OfficeServ Operator14CHAPTER 3. Description of the OfficeServ Operator19Starting the OfficeServ Operator19Main Window20Menus22Information Window23Incoming Calls Window24Active Calls Window24Modifying the Caller Information25Saving New Customer Information26Using the Recently Forwarded Number26Call Features27Held Calls Window28Call Button Window28DID Window29DID Inter-Working BLF Group Settings30BLF Window31Searching a BLF Group32Searching by Phone Number32Searching by Name33BLF Group Management34Creating the BLF Group34Deleting the BLF Group35Changing the BLF Group Name35Refreshing the BLF Group36Adding the Existing Device to the BLF Group36Device Management37Adding a Device37Adding a Speed Dial Number38Modifying the Device39Deleting the Device39Device View Type40Sorting out Devices40Refreshing the Device41Adjusting Device Size41Calling Functions42Dialing42Pickup42Transfer/Complete Transfer43Setting/Releasing Do Not Disturb (DND)43Setting Call Forwarding Unconditional43Releasing Call Forwarding Unconditional44Icons for Status Display45Status Bar45CHAPTER 4. OfficeServ Operator Settings47Changing Telephone Line47Option Settings48General49Key Telephone50Columns51Display52Toolbar53Station Group54Contact Information54Call Control55Blocked CIDs56Urgent/VIP CIDs57Color58Advanced59Function Key60Message Handling61Enable Message61Send Message61Add Outgoing BLF Group62CHAPTER 5. Call Control64General Functions65Dial65Answer66Drop67Hold68Unhold68Transfer69Consultation Transfer70Station Park71Attempt/Cancel a Conference72Add/Remove Participants or Leave a Conference Call73Page74Additional Functions74Hold with Note74Target Hold (Transfer Reservation)75Orbit Park76Holding Calls76Reanswering Calls77Call Back78Leave Message79Camp On79OHVA80Connect to Voice Mailbox80Leave Voice Message80Transfer to a Voice Mailbox81Record Voice Messages81Redirect81Pickup82Repeating the Last Action Once a Call is Reconnected82ANNEX A. Retrieving the Call Log84Log Viewer Start84Log Viewer Menus85Retrieving Logs86Retrieving Statistical Logs86Retrieving All Logs87Retrieving Inbound Calls Logs88Retrieving Outbound Calls Logs89Retrieving Trunk Calls Logs89Retrieving Station Calls Logs90Retrieving DID Logs90Retrieving CID Logs91Retrieving Logs for Each Transfer Destination91ANNEX B. Importing/Exporting Excel Files92Importing Data in an Excel File Format Into a Phone Book92Exporting Phone Book Data to an Excel File96ABBREVIATION98Software License Agreement & Limited Warranty99Размер: 2,0 МБСтраницы: 100Язык: EnglishПросмотреть