Emerson Process Management NGA2000 HFID 用户手册

748297-E 

June 2003 

Rosemount Analytical Inc.    A Division of Emerson Process Management  

Return of Material           6-1 

Model NGA2000 HFID 

 

 
 

If factory repair of defective equipment is re-
quired, proceed as follows: 

1.  Secure a return authorization from a 

Rosemount Analytical Inc. Sales Office or 
Representative before returning the 
equipment. Equipment must be returned 
with complete identification in accordance 
with Rosemount instructions or it will not 
be accepted. 

Rosemount CSC (Customer Service Cen-
ter) will provide the shipping address for 
your instrument. 

In no event will Rosemount be responsi-
ble for equipment returned without proper 
authorization and identification. 

2.  Carefully pack the defective unit in a 

sturdy box with sufficient shock absorbing 
material to ensure no additional damage 
occurs during shipping. 

3.  In a cover letter, describe completely: 

•  The symptoms that determined the 

equipment is faulty. 

•  The environment in which the equip-

ment was operating (housing, 
weather, vibration, dust, etc.). 

•  Site from where the equipment was 

removed. 

•  Whether warranty or non-warranty 

service is expected. 

•  Complete shipping instructions for the 

return of the equipment. 

4.  Enclose a cover letter and purchase order 

and ship the defective equipment accord-
ing to instructions provided in the Rose-
mount Return Authorization, prepaid, to 
the address provided by Rosemount 
CSC. 

If warranty service is expected, the defective 
unit will be carefully inspected and tested at 
the factory. If the failure was due to the condi-
tions listed in the standard Rosemount war-
ranty, the defective unit will be repaired or 
replaced at Rosemount’s option, and an oper-
ating unit will be returned to the customer in 
accordance with the shipping instructions fur-
nished in the cover letter. 

For equipment no longer under warranty, the 
equipment will be repaired at the factory and 
returned as directed by the purchase order 
and shipping instructions. 

 

For order administration, replacement Parts, 
application assistance, on-site or factory re-
pair, service or maintenance contract informa-
tion, contact: 

 

A comprehensive Factory Training Program of 
operator and service classes is available.  For 
a copy of the Current Operator and Service 
Training Schedule contact :