Nikon 5000ED 用户手册

Computer does not 

recognize scanner 

(continued)

• Other USB devices are connected and turned on

Disconnect the other USB devices.  If the scanner is connected via a 
USB hub, adapter, or extension cable, disconnect the scanner and re-
connect it directly to the computer.  If this does not solve the problem, 
uninstall all software that uses the USB interface and reinstall Nikon 
Scan.

• USB interface is not compatible

Confi rm that Nikon Scan supports the USB expansion board or card 
(or, in the case of built-in USB ports, the make of computer). 

• USB 2.0 expansion board or card is not correctly installed

Check the documentation provided with the USB 2.0 expansion board 
or card.

• Scanner device driver is missing or corrupted (Windows only)

Check that the device driver is correctly installed.  For more informa-
tion, see the Nikon Scan Reference Manual.

• Nikon Scan is not correctly installed

Uninstall and reinstall Nikon Scan.  For more information, see the 
Nikon Scan Reference Manual.

5, 22

10, 15, 

22

—

66–67

10–19

62–64

Can not insert fi lm

• Film can not be used in SA-21 or MA-21

Make sure that the type of fi lm is appropriate to the adapter used.

28

SA-21 cannot be 

removed from

scanner

• Film is still in adapter

Eject the fi lm using the eject button in the scan window.

• Adapter is not fully inserted in scanner

Make sure the adapter is seated in the connectors at the rear of the 
adapter slot.

38

25

Film jams in SA-21

• Film can not be used in SA-21

Use  fi lm that can be scanned in the SA-21, or purchase an optional 
holder or adapter appropriate to the type of fi lm used.  For informa-
tion on removing jammed fi lm, see “Film Feed Errors (SA-21).”

58–59
60–61