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Chapter 12: Remote Authentication 

 

You should synchronize all user groups if you have made a change to a 
user group, such as moving a user group from one AD module to 
another. You can also change the AD association of a user group 
manually, in the User Group Profile's Active Directory Associations tab. 

If you have made changes to users or domain controllers, you should 
synchronize all AD modules. See 

 (on 

page 172). 

When you synchronize AD user groups, CC-SG retrieves the groups for 
the selected AD module, compares their names with the user groups in 
CC-SG, and identifies the matches. CC-SG will present the matches and 
allow you to select which groups in AD you want to associate with CC-
SG. This does not update user access information in CC-SG. 
Synchronizing AD User Groups only maps the group names from AD to 
CC-SG. 

 

1.  Choose Administration > Security. 

2.  Click the Authentication tab. All configured Authorization and 

Authentication Servers appear in a table. 

3.  Select the AD server whose user groups you want to synchronize 

with the user groups in CC-SG. 

4.  In the On Demand Synchronization list, select All User Groups, then 

click Synchronize Now.  

5.  A list of all user groups found in the AD module whose names match 

user groups in CC-SG appears. Select the user groups you want to 
synchronize then click OK. 

A confirmation message appears when all imported user groups in 
the selected module have been successfully synchronized.