Nortel Networks BCM 1000 用户手册
26
Appendix A Getting started
N0060603
N0060603
Call Pilot
CallPilot Manager Set Up and Operation Guide (N0027247)
CallPilot Telephone Administration Guide (N0060618)
User Guides
There are no references to specific user guides.
How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support
Web site:
Web site:
This site provides quick access to software, documentation, bulletins, and tools to address issues
with Nortel products. More specifically, the site enables you to:
with Nortel products. More specifically, the site enables you to:
•
download software, documentation, and product bulletins
•
search the Technical Support Web site and the Nortel Knowledge Base for answers to
technical issues
technical issues
•
sign up for automatic notification of new software and documentation for Nortel equipment
•
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for your region:
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for
your product or service, go to:
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for
your product or service, go to: