Polycom (RMX) 1500 用户手册

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 

Polycom®, Inc. 

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Conference IVR and Entry Queue/Virtual Entry Queues are supported with AVC TIP protocol in conferences 
that include both TIP-enabled and non-TIP-enabled endpoints.

A Virtual Entry Queue can be configured to either IVR Only Service Provider or External IVR Control mode.

TIP-enabled endpoints can be moved from the Entry Queue to the destination conference if the TIP 
Compatibility Modes settings in the Profile are identical for both conferencing entities (it is recommended 
to use the same Profile for both entities). 

TIP IVR users can access the conference directly or enter the Entry Queue/Virtual Entry Queue and provide 
a password to access the conference.

The IVR services can be enabled for all TIP Compatibility Modes: 

● Video only
● Video and Content
● Prefer TIP

IVR media files, WAV for voice messages and JPG for video slides, are all stored on the RealPresence 
Collaboration Server (RMX). 

● IVR default audio files are enabled for all TIP Compatibility Modes.
● Only Polycom default Welcome slides are available. Custom Welcome slides are not supported.
● TIP-enabled endpoints can send DTMF digits to MCU.
● In a mixed TIP environment there is no support for content in cascaded conferences. Additionally, 

Legacy and Lync endpoints cannot view content.

TIP endpoints can dial-in to conferences directly using the IVR, Entry Queue/Virtual Entry Queue and IVR 
Only Service Provider. For more information see 

For more information on Multipoint see the 

.

The IVR module includes two types of services:

● Conference IVR Service that is used with conferences
● Entry Queue IVR Service that is used with Entry Queues

The configuration process is the same for TIP and non-TIP enabled Conferences and Entry Queues.

For more information about IVR Services see, 

For more information about Entry Queues see, 

.

For more information see 

.