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Solving Problems with Media Misfeeds

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Solving Problems with Media Misfeeds

Frequent misfeeds in any area indicate that area should be checked,
repaired, or cleaned. Repeated misfeeds may also happen if you’re
using unsupported print media or original media.

Symptom

Cause

Solution

Several
sheets go
through the
machine
together.

The front edges of
the media are not
even.

Remove the media and even up the
front edges, then reload it.

The media is moist
from humidity.

Remove the moist media and replace it
with new, dry media.

Media mis-
feed mes-
sage stays
on.

Scanner unit needs to
be opened and
closed again to reset
the machine.

Open and close the scanner unit
again.

Some media remains
misfed in the
machine.

Check the media path again to make
sure that you have removed all of the
misfed media.

Duplex mis-
feeds.

Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.

Use KONICA MINOLTA-approved
media. See “Print Media” on page 3-2.

Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Only Letter/A4 plain paper and recy-
cled paper can be autoduplexed if the
media type is set properly in the driver.
Make sure that you have not mixed
media types in the tray.
Do not duplex envelopes, labels, letter
head, postcards or thick stock.

Media is still being
misfed.

Check the media path inside the
duplex again to make sure that you
have removed all of the misfed media.