Lenovo L201p 用户手册

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6.                                                                
 A-1
Appendix A. Service and Support
The following information describes the technical support that is available for your product, during the warranty period 
or throughout the life of the product. Refer to your Lenovo Statement of Limited Warranty for a full explanation of 
Lenovo warranty terms.
Online technical support
Online technical support is available during the life of your product through the Personal 
Computing Support Web site at http://www.lenovo.com/think/support. 
During the warranty period, assistance for replacement or exchange of defective components is 
available. In addition, if your option is installed in a ThinkPad or ThinkCentre computer, you 
might be entitled to service at your location. Your technical support representative can help 
you determine the best alternative. 
Telephone technical support
Installation and configuration support through the Customer Support Center will be withdrawn 
or made available for a fee, at Lenovo’s discretion, 90 days after the option has been 
withdrawn from marketing. Additional support offerings, including step-by-step installation 
assistance, are available for a nominal fee. 
To assist the technical support representative, have available as much of the following 
information as possible: 
Option name 
Option number 
Proof of purchase
Computer manufacturer, model, serial number, and manual
Exact wording of the error message (if any)
Description of the problem
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you 
through the problem during the call.
Phone numbers are subject to change without notice. For the most current phone numbers, go 
to http://www.lenovo.com/think/support and click Support phone list.
Worldwide telephone list