LaCie Rugged Hard Disk 用户指南

LaCie Rugged Hard Disk

 

• D

esign

 

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 P

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Troubleshooting

User Manual 

page 22

If  your  LaCie  hard  disk  is  not  working  correctly,  please  re-
fer  to  the  following  checklist  to  determine  the  source  of  the 
problem.  If  you  have  gone  through  all  of  the  points  on  the 
checklist  and  your  drive  still  does  not  work  properly,  please 
check the FAQs that are regularly published on our website –  

www.lacie.com

. One of these FAQs may provide an answer to 

your specific question. You can also visit the downloads page, 
where the most recent software updates will be available. 

If you need further assistance, please contact your LaCie reseller 
or LaCie Customer Support (see section 

Manual Updates

LaCie  strives  to  give  you  the  most  up-to-date,  comprehensive 
user manuals available on the market. It is our goal to provide 
you with a friendly, easy-to-use format that will help you quickly 
install and utilize the many functions of your new device.

If  your  user  manual  does  not  reflect  the  configuration  of  the 
product you purchased, please check our website for the most 
current version of the user manual.

www.lacie.com

Problem

Question

Solution

The drive is not recog-
nized by the computer.

Does an icon for the drive ap-
pear on the desktop?

There should be an icon for the LaCie drive on the desktop. If the 
drive does not appear, follow the rest of the Troubleshooting tips to 
isolate the problem.

Does your computer’s con-
figuration meet the minimum 
system requirements for use 
with this drive?

See section

 for more information.

Did you follow the correct 
installation steps for the spe-
cific interface and operating 
system.

Review the installation steps in section 

 and section 

.

Are both ends of the FireWire, 
eSATA or USB cables firmly 
attached?

Check both ends of the FireWire, eSATA or USB cables and make sure 
that they are fully seated in their respective ports. Try disconnecting the 
cables, waiting 10 seconds, and then reconnecting them. If the drive is 
still not recognized, restart your computer and try again.

Is the drive receiving sufficient 
power?

If the drive is connected to your computer via USB and does not ap-
pear to mount, the drive may not be recieving enough power from 
the USB bus on your computer. Try connecting the USB power sharing 
cable as described in section 

.

Is there a conflict with other 
device drivers or extensions?

Contact LaCie Technical Support for help.