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LaCie Little Disk 

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Troubleshooting

User Manual 

page 22

If your LaCie hard drive is not working correctly, please refer to the 
following checklist to determine the source of the problem. If you 
have gone through all of the points on the checklist and your drive 
still does not work properly, please check the FAQs that are regu-
larly published on our website – 

www.lacie.com

. One of these FAQs 

may provide an answer to your specific question. You can also visit 
the downloads page, where the most recent software updates will 
be available.

If you need further assistance, please contact your LaCie reseller or 
LaCie Customer Support (see section 

Manual Updates

LaCie strives to give you the most up-to-date, comprehensive user 
manuals available on the market. It is our goal to provide you with 
a friendly, easy-to-use format that will help you quickly install and 
utilize the many functions of your new device.

If your user manual does not reflect the configuration of the product 
you purchased, please check our website for the most current ver-
sion of the user manual.

www.lacie.com

Problem

Question

Solution

The drive is not recog-
nized by the computer.

Does an icon for the drive appear 
on the desktop?

There should be an icon for the LaCie drive on the desktop. If the 
drive does not appear, follow the rest of the Troubleshooting tips to 
isolate the problem.

Does your computer’s configura-
tion meet the minimum system re-
quirements for use with this drive?

Did you follow the correct installa-
tion steps for the specific interface 
and operating system?

.

Are both ends of the USB cable 
securely attached?

Check both ends of the USB cable to make sure they are fully seated 
in their respective ports. Try disconnecting the cables, waiting 10 sec-
onds, and then reconnecting them. If the drive is still not recognized, 
restart your computer and try again.

Is the drive receiving sufficient 
power?

If the LED on the front of the drive is not on, the drive may not be 
receiving enough power from the USB bus on your computer. Try 
connecting the USB power sharing cable as described in section 

.  Note that this cable is 

included only with the LaCie Portable Hard Drive USB/FireWire, but 
it can be purchased from the LaCie website for use with the LaCie 
Portable Hard Drive USB 2.0.

Are your computer’s USB buses 
working properly?

Open Apple System Profiler, expand the Hardware list and click on 
USB. If your device is not listed, recheck the cables and try the other 
troubleshooting tips listed here.

Is there a conflict with other device 
drivers or extensions?

Contact LaCie Technical Support for help.

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