SimplySmart 99-00557-01 用户手册
Macintosh Version
Customer Support
35
Customer Support
Contacting SMART Technical Support
SMART’s Technical Support team welcomes your call. However, you may first want to contact
your local reseller if you experience any difficulty with SMART Board software, as they may be
able to solve the problem without delay.
your local reseller if you experience any difficulty with SMART Board software, as they may be
able to solve the problem without delay.
All SMART products include free telephone, fax and e-mail support.
Telephone: 1.866.518.6791 (toll-free in Canada/U.S.) or +1.403.228.5940 (all other
countries)
(Available 7 a.m. – 6 p.m. Mountain time from Monday to Friday)
Fax: +1.403.806.1256
E-mail: support@smarttech.com
Website: www.smarttech.com/support
When you phone Technical Support, it will be helpful if you have access to your SMART
product and a computer running SMART Board software during the call. The support
representative may ask you for the following information:
product and a computer running SMART Board software during the call. The support
representative may ask you for the following information:
•
the serial number of the unit
•
the version of the software that’s causing the problem and the version of your
computer’s operating system
computer’s operating system
General Inquiries
Main Switchboard: 1.888.42.SMART (toll-free in Canada/U.S.)
or +1.403.245.0333 (all other countries)
Fax: +1.403.228.2500
E-mail: info@smarttech.com
Address: SMART Technologies Inc.
Suite 300, 1207 – 11th Avenue SW
Calgary, AB CANADA T3C 0M5
Calgary, AB CANADA T3C 0M5
Returning Defective Merchandise
All SMART Board 500 series interactive whiteboards, all Rear Projection SMART Board
models and Sympodium interactive pen displays are covered by a two-year limited equipment
warranty. All SMART Board for Flat-Panel Displays models are covered by a one-year limited
equipment warranty. To return defective merchandise, call SMART Technical Support. You will
receive the appropriate Return of Merchandise authorization and instructions for transporting
your unit to an authorized service center.
models and Sympodium interactive pen displays are covered by a two-year limited equipment
warranty. All SMART Board for Flat-Panel Displays models are covered by a one-year limited
equipment warranty. To return defective merchandise, call SMART Technical Support. You will
receive the appropriate Return of Merchandise authorization and instructions for transporting
your unit to an authorized service center.