Nortel Networks P0908544 用户手册

86  Glossary

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

The telephone system that Enterprise Edge Attendant Console works with.

An external call is a call that originates from outside your company’s voice message 
mailbox system.

This is the signal that occurs when a telephone goes on-hook followed by off-hook.

A Hunt Group is a group of telephones that can be called by a single number. Hunt 
Groups are configured in your Enterprise Edge server.

Identification.

An internal call is a call, such as a call from another employee’s extension, that 
originates from your company’s Enterprise Edge server.

Local area network.

A main attendant is the telephone attendant who is primarily responsible for 
managing a company’s incoming calls. The main attendant can have other 
attendants.

In a networked model the Enterprise Edge Attendant Console main attendant’s PC 
is connected to one or more additional attendant PCs through a network.

The overflow attendant receives incoming calls when there are more than six active 
calls at the main attendant’s PC.

Personal Computer.

The Enterprise Edge Attendant Console Enterprise Edge server program supports 
the Attendant component residing in the PC.

In an Enterprise Edge Attendant Console shared system the Enterprise Edge server 
is shared by two or more companies.