Xerox M20I 用户手册
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 11-17
Tr
ou
ble
sh
ooting
E-mail Problems
Faded graphics
Toner may be low.
Remove the toner cartridge and shake it gently
to distribute the toner evenly. Then reinstall the
toner cartridge.
to distribute the toner evenly. Then reinstall the
toner cartridge.
Ensure that a spare toner cartridge is available.
PROBLEM
PROBABLE CAUSE
SUGGESTED SOLUTION
Not Assigned
The Group Mail you tried
to use has no E-mail
assigned to it.
to use has no E-mail
assigned to it.
Type the address manually.
Send Error (SMTP)
Your machine cannot
connect with the server or
has lost contact due to a
network problem.
connect with the server or
has lost contact due to a
network problem.
Try again. If the problem persist, try again once
the network fault is resolved.
the network fault is resolved.
Recipient Address
Failure
Failure
The recipient address
could not be contacted or
is invalid.
could not be contacted or
is invalid.
Ensure correct address is entered.
Connection Failure
Any type of
communication or
network failure during E-
mail operations.
communication or
network failure during E-
mail operations.
Try again.
Authentication Failure
Invalid Account or
Password
Password
Ensure correct account and password are used.
Authentication
Required
Required
Authentication is disabled
and the mail server
requires it.
and the mail server
requires it.
Ensure Authentication is enabled. Refer to the
System Administrator.
System Administrator.
SMTP Server CONN.
Failure
Failure
SMTP server connection
failure.
failure.
Invalid Server or Port
No.
No.
Wrong SMTP server or
port number.
port number.
SMTP DNS CONN.
Failure.
Failure.
DNS connection failure.
SMTP DNS Domain
Error
Error
Error in the SMTP DNS
Domain.
Domain.
PROBLEM
PROBABLE CAUSE
SUGGESTED SOLUTION