Xerox 8870 用户手册

Troubleshooting

ColorQube 8570/8870 Color Printer

User Guide

145

Printer is Powered On But There is No Power

Plug the three-wire cord (with grounding prong) directly into a grounded AC outlet 

only. Do not use a power strip. If necessary, contact a licensed electrician to install a properly 
grounded outlet.

Cannot Print to the Printer with a Network Connection

Connectivity problems can prevent you from being able to print to the printer.

The power cord is not correctly plugged into the 
outlet.

Turn off the printer, unplug it, wait 30 seconds, then 
plug the power cord securely into the outlet. Turn the 
printer on.

Something is wrong with the outlet the printer is 
connected to.

Plug another electrical appliance into the outlet and 
see whether it operates properly. If it does not, try a 
different outlet.

The printer is connected to an outlet with a voltage or 
frequency that does not match the printer 
specifications.

Use a power source with the specifications listed in 

The IP address the printer driver is using is not the 
one currently assigned to the printer.

Note:

If your printer is assigned an IP address 

dynamically, your printer’s IP address may change 
periodically even after you have installed the printer 
driver.

1. Determine the IP address your printer is currently 

using. For details, see 

2. Verify that the printer port is configured to the 

same IP address or DNS name the printer is 
using.

3. If necessary, configure the port to use the correct 

IP address or DNS name.

4. To prevent the IP address from changing in the 

future, you can do any of the following that 
apply:

•

Assign a static IP address to the printer. For 
details, see 

on page 33, or 

on page 37, whichever applies.

•

Use a DNS server that allows you to specify a 
name for the printer and then point the printer 
driver to the name instead of the IP address. 
Consult the system administrator for details.