Xerox Printer fwww 用户手册

.14   

<Troubleshooting>

(Phaser 6110MFP/XN only)

I cannot find a 
scanned image 
file. 

You can check the scanned file’s destination in 
the Advanced page in the Network Scan 
program’s Properties screen. 

I cannot find the 
scanned image 
file after 
scanning.

• Check if the scanned file’s application is on 

your computer.

• Check Open immediately with the default 

 in the Advanced page in the 

 program’s Properties screen to 

open the scanned image immediately after 
scanning. 

I forgot my ID 
and PIN.

Check your ID and PIN in the Server page in the 
Network Scan

 program’s Properties screen. 

I cannot view 
the Help file. 

To view the Help file, you need to have Internet 
Explorer 4 service pack 2 or above. 

I cannot use the 
Xerox Network 
Scan Manager

.

Check your operating system. Supporting 
operating systems are Windows 98/Me/2000/XP.

The machine is not 
working, there is no 
display and the 
buttons are not 
working.

• Unplug the power cord and plug it in again. 
• Ensure that there is power to the electrical 

outlet.

No dial tone 
sounds.

• Check that the phone line is connected 

properly.

• Check that the phone socket in the wall is 

working by plugging in another phone.

The numbers 
stored in memory 
do not dial 
correctly.

Make sure that the numbers are stored in 
memory correctly. Print a Phone Book list, 
referring to page 10.5.

The original does 
not feed into the 
machine.

• Make sure that the paper is not wrinkled and 

you are putting it in correctly. Check that the 
original is the right size, not too thick or thin 

• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be 

replaced. See page 13.10.

Faxes are not 
received 
automatically.

• The receiving mode should be set to Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error 

message. If it does, clear the problem.

The machine does 
not send.

• Make sure that the original is loaded in the 

ADF or on the scanner glass. 

• Sending should show up on the display. 
• Check the fax machine you are sending to, 

to see if it can receive your fax.

The incoming fax 
has blank spaces 
or is of poor-
quality.

• The fax machine sending you the fax may 

be faulty. 

• A noisy phone line can cause line errors. 
• Check your machine by making a copy. 
• The toner cartridge may be empty. Replace 

the toner cartridge, referring to page 13.5. 

Some of the words 
on an incoming fax 
are stretched.

The fax machine sending you the fax had a 
temporary document jam. 

There are lines on 
the originals you 
send.

Check your scan unit for marks and clean it. 
See page 13.4.

The machine dials 
a number, but a 
connection with the 
other fax machine 
fails.

The other fax machine may be turned off, out 
of paper, or cannot answer incoming calls. 
Speak with the other machine operator and 
ask her/him to sort out the problem.

Faxes do not store 
in memory. 

There may not be enough memory space to 
store the fax. If the display shows the Memory 
Full

 message, delete from memory any faxes 

you no longer need and then try again to store 
the fax.

Blank areas 
appear at the 
bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top.

You may have chosen the wrong paper 
settings in the user option setting. For details 
about paper settings, see page 5.2.