Xerox 5222 用户手册
15 Problem Solving
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Network-related Problems
Problem Solving Procedure
This section enables you to identify network-related machine problems. Use the
following steps to identify and solve a problem.
following steps to identify and solve a problem.
1.
Resolve any local copier or fax problems first. Do not attempt to resolve a network
problem if the local copier and fax functions are not operating correctly.
problem if the local copier and fax functions are not operating correctly.
2.
Check that the machine has power and is switched on.
3.
Check that the network cable is connected to the machine.
4.
Check that the network cable is connected to the computer.
5.
Check that the correct print driver for the machine is selected at the computer.
6.
Check that the software application being used to send print jobs is set up
correctly.
correctly.
7.
If printing and faxing options are not available from a computer, re-install the print
driver on the computer.
driver on the computer.
8.
Call the local Xerox Welcome Center, where a representative will assist in the
diagnosis and solution of the problem.
diagnosis and solution of the problem.
SMB
This section explains the troubleshooting procedures and restrictions while using an
SMB environment.
SMB environment.
Troubleshooting
The possible causes, confirmation methods, and actions are as follows.
When the machine is not found from client computers
Cause
Confirmation Method
Action
The transport protocol is
different between the client
and the machine.
different between the client
and the machine.
When selecting [Searching
as another computer] ([Start]
> [Find] > [Computer]) on the
client, the machine can be
found. When opening the
network computer to search
for the machine, it cannot be
found.
as another computer] ([Start]
> [Find] > [Computer]) on the
client, the machine can be
found. When opening the
network computer to search
for the machine, it cannot be
found.
Match the SMB transport
protocol between the
machine and each client.
protocol between the
machine and each client.
The network (subnet) is
invalid.
invalid.
When selecting [Searching
as another computer] ([Start]
> [Find] > [Computer]) on the
client, the machine can be
found. When opening the
network computer to search
for the machine, it cannot be
found.
as another computer] ([Start]
> [Find] > [Computer]) on the
client, the machine can be
found. When opening the
network computer to search
for the machine, it cannot be
found.
Set up the machine and client
computers on the same
networks.
computers on the same
networks.