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135
Hardware Troubleshooting
Troubleshooting the External 10/100 Print Server
11/21/13
P1043301-005 
Troubleshooting the External ZebraNet 10/100
 Print 
Server 
Table 22 • External ZebraNet 10/100 Print Server Issues and Solutions
 
Issue
Possible Cause
Recommended Solution
The Status LED is 
slowly flashing red
The external ZebraNet 10/100 
Print Server has not detected the 
presence of a network cable.
1.
Turn the printer off (O)
2.
Remove the network cable from the 
external ZebraNet 10/100
 Print 
Server. 
3.
Plug the network cable back in until you 
hear a click.
4.
Check the other end of the cable in the 
same manner. 
5.
Turn the printer on (l)
A bad or wrong cable.
Important • Cables with a 
rating higher than CAT-6 
have not been tested.
1.
Verify that the network cable is 
appropriate for the network and has an 
RJ-45 connector. 
2.
Connect the external ZebraNet 
10/100
 
Print Server to a network drop 
that is a known good network 
connection. 
3.
If the external ZebraNet 10/100
 Print 
Server is still unable to detect the 
network cable, contact Technical 
Support for assistance.
Power On Self-Test (POST) is in 
progress.
Wait for the printer to complete the POST.
The Status LED is 
slowly flashing green (1 
time/sec)
 The external ZebraNet 
10/100
 
Print Server is trying to 
print a job. 
If the job does not print, check the 
following:
1.
Verify that the printer has media and 
ribbon (if in thermal transfer mode). 
2.
If the printer is showing any errors, the 
external ZebraNet 10/100
 Print 
Server 
cannot send data to the printer. 
The LED continues to blink until the 
printer malfunction is resolved or until 
the printer is turned off (O).