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PrintServer II User and Reference Guide

Troubleshooting the PSII

To reset the 

PSII

 configuration parameters to the factory defaults, press the test button 

and hold it in while turning the printer power on. Keep the test button pressed until the 
Status Indicator light turns green, then release the test button. After approximately 20 
seconds, a configuration label prints automatically.

A bi-color Status Indicator displays the operational status of the 

PSII

. The following 

conditions might occur:

• During normal operation, the LED is solid green for more than 30 seconds. This 

indicates all the hardware is functioning properly and it has detected the presence 
of the network. It does not mean the 

PSII

 has an IP address or is attached to a 

printer queue.

• If the LED is rapidly flashing green (9 times/sec), the 

PSII

 has not detected the 

presence of a network cable. To solve the problem:

• Turn the printer power off. Remove the network cable from the 

PSII

. Plug the 

network cable back in until you hear a positive click. Check the other end of 
the cable in the same manner. Turn the printer power on. If the 

PSII

 still does 

not detect a cable, continue.

• Verify that the network cable is 10BASE-T and has an RJ-45 connector. The 

cable must have a CAT-3 or higher rating.

• Connect the 

PSII

 to a network drop that is a known good network connection. 

If the 

PSII

 is still unable to detect the network cable, contact Technical 

Support for assistance.

• If the LED is slowly flashing green (1 time/sec), the 

PSII

 is trying to print a job. If 

the job does not print, check the following:

• Verify that the printer has media and ribbon (if in thermal transfer mode). If 

the printer is showing any errors, it is unlikely that the 

PSII

 can send data to 

the printer. The LED continues to blink until the printer malfunction is 
resolved or until the printer is turned off.

• Flashing red indicates the Power On Self Test (POST) is in progress.