DELL 580 用户手册

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页码 70
54
Getting Help
 
Before You Call
NOTE: Have your Express Service Code 
ready when you call. The code helps Dell’s 
automated‑support telephone system direct 
your call more efficiently. You may also be 
asked for your Service Tag.
Remember to fill out the following Diagnostic 
Checklist. If possible, turn on your computer 
before you call Dell for assistance and call from 
a telephone at or near the computer. You may be 
asked to type some commands at the keyboard, 
relay detailed information during operations, or 
try other troubleshooting steps possible only at 
the computer itself. Ensure that the computer 
documentation is available. 
Diagnostic  Checklist
Name:
Date:
Address:
Phone number:
Service Tag and Express Service Code 
(located on a label on the top of the 
computer):
Return Material Authorization Number 
(if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes/No
Network, version, and network adapter:
Programs and versions: