eMachines EM001 用户手册

Chapter 3: Troubleshooting

48

4 Insert the second recovery disc when prompted, 

then follow the on-screen prompts to complete 

the recovery.

Telephone support

Before calling Customer Care

If you have a technical problem with your 

computer, follow these recommendations 

before contacting Customer Care:

•

Make sure that your computer is 

connected correctly to a grounded 

AC power outlet that is supplying power. 

If you use a surge protector, make sure 

that it is turned on.

•

If a peripheral device, such as a keyboard 

or mouse, does not appear to work, make 

sure that all cables are plugged in 

securely.

•

If you have recently installed hardware or 

software, make sure that you have 

installed it according to the instructions 

provided with it. If you did not purchase 

the hardware or software from 

eMachines, see the manufacturer’s 

documentation and technical support 

resources.

•

If you have “how to” questions about 

using a program, see:

•

Online Help

•

Printed documentation

•

The Microsoft Windows 

documentation

•

The software publisher’s Web site