Avaya NN44400-120 用户手册

If your contact center uses Accept Call for Offsite Agent, Agent Desktop displays a 
normal voice contact work item, allowing you to choose to accept or reject the call.

Attention:  Depending on the capacity of your broadband connection and latency in 
the PSTN network, it is possible that the Agent Desktop response to an incoming call 
might not synchronize with the telephone ringing. Therefore you might be able to talk 
to a customer before Agent Desktop updates with the call status and information.

When you hear the Offsite Agent call alert on your phone, commence speaking with the 
customer.
OR 
Click Accept on the voice contact work item and commence speaking with the 
customer.

Decline a call if you want to reject the contact and place it back in the queue. The contact 
center then queues the contact to another agent and your status becomes Not Ready. 
You cannot receive new incoming contacts until you change your status to Ready.

Attention:  If your Administrator has configured Call Force, you can reject a call only 
prior to hearing the incoming call tone on your telephone. This will be possible only if 
your Agent Desktop client alerts you to the incoming call before you hear the tone.

If the call appears on the Agent Desktop application, click Release on the call work 
item.
OR

 

Click Release on the voice contact work item window.