Avaya DXX-1015-01 用户手册

The following ADU fields are used by agents on Avaya IC.

Field Name

auxwork.<m>.detail

A code that describes the reason that the 
agent entered this state.

Blender Server

auxwork.<m>.endtime

The time that the agent exited this 
AuxWork state.

Blender Server

auxwork.<m>.starttime

The time that the agent entered the 
current AuxWork state. The <m> is the 
increment time that agent enters into a 
different AuxWork state.

Blender Server

ceiling

The maximum task load limit for the 
agent.

Workflow Server

cobject

A unique representation of the client’s 
login.

Tool Kit

last_termination

The identity of the last user of the 
Terminate method, used as debugging 
information.

ADU Server

load

The maximum number of contacts that 
can be concurrently assigned to the 
agent across all of the media channels.

Workflow Server

login

The time that the agent logged in to 

Avaya IC in hh:mm:ss format.

Tool Kit

loginid

The agent's Avaya IC login id.

Tool Kit

logout

The time that the agent logged off from 

Avaya IC in hh:mm:ss format..

Tool Kit

<media>.abandoned

The total number of contacts that have 
been abandoned since the agent logged 
in to the media channel. (voice, email, 
web)

Media Connector 
Server

<media>.ceiling

The maximum task load limit on the 
media channel.

Workflow Server &

IC Manager

<media>.connector

The UUID of the Media Connector 
Server: voice, email, or web.

Media Connector 
Server

<media>.contactcount

The number of contacts assigned to the 
agent for this media channel.

Media Connector 
Server