Samsung GTP5110ZWMTTT 用户手册

Troubleshooting

 

When you are in areas with weak signals or poor reception, 

you may lose reception. Move to another area and try 

again.

 

You cannot access some options without a subscription. 

Contact your service provider for more details.

If your device has a touch screen and the touch screen is not 

responding properly, try the following:

 

Remove any protective covers from the touch screen. 

Protective covers may prevent the device from recognising 

your inputs and are not recommended for touch screen 

devices.

 

Ensure that your hands are clean and dry when tapping the 

touch screen.

 

Restart your device to clear any temporary software bugs.

 

Ensure that your device’s software is upgraded to the latest 

version.

 

If the touch screen is scratched or damaged, take your 

device to a Samsung Service Centre.

If your device freezes or hangs, you may need to close 

applications or reset the device to regain functionality. If your 

device is still responsive and an application is frozen, close the 

application with the task manager. If your device is frozen and 

unresponsive, press and hold the Power key for 8-10 seconds.
If this problem persists, perform a factory data reset. In the 

application list, select Settings 

→

 Back up and reset 

→

 

Factory data reset 

→

 Reset device 

→

 Erase everything.