Canon 4838B010AA 用户手册

9-9

Troubleshooting

Problem

You are restricted to send faxes from your computer.

Action

You need to disable the restriction. Contact your administrator for more information.

e-Manual

→ Security → Restricting to Specify Destinations and Use the Sending Functions → Restricting to Send Faxes

from Your Computer

Problem 1 The machine memory is full.
Action

Print, send, or delete any documents stored in memory.

Problem 2 The data size exceeds the machine's memory capacity.
Action

Reduce the data resolution or change the file format to reduce the data size.

Problem 3 The memory is full when using the secure printing.

Action

Print the documents in several batches or send the job without using the secure printing.

e-Manual

→ Security → Entering PIN for Printing (Secure Printing) → Setting Secure Printing

Problem 1 An abbreviation of the sender's name or sender's fax number is not registered when the sender sends a fax from a computer.
Action

Register an abbreviation of the sender's name as well as the sender's fax number.

Problem 2 The destination number is more than 40 digits long when sending a fax from a computer or importing from the address

book.

Action

Reduce the number of digits to less than 40.

Problem

A job currently being processed has been canceled manually.

Action

Try to send or receive the document again.

Problem 1 The memory media was disconnected while it was being written to, and writing failed.
Action

Check to see if the memory media was disconnected, and try writing again.

Problem 2 An error occurs when transferring images to memory media, and images cannot be transferred normally.
Action

Check the memory media status, and then repeat the operation.

Problem 3 The connected memory media is formatted with an unsupported file system.
Action

Make sure that the memory media is formatted with a file system that is supported by the machine (FAT16 or FAT32).

Problem 1 Failed the authentication of ID or PIN in the Departmental ID Management.
Action

Specify the correct dept. ID or PIN and redo the authentication.

Problem 2 The jobs with unknown IDs are restricted.

Action

Need to deactivate the restriction. Contact the system manager (administrator) for the details

e-Manual

→ Security → Specifying the Setting for Department ID Management → Specifying Whether or Not to Receive

a Print Job from an Unknown ID

Problem

The image region in the memory is full. Cannot write.

Action 1

Wait until other TX jobs are completed before resending.

Action 2

Delete the documents saved in the memory. If it still does not work, please turn the machine OFF and then ON again.

Action 3

Split the document into smaller subsets and send it.

Problem 1 The SMTP server name setting is incorrect.

Action

Select the appropriate SMTP server name.

e-Manual

→ Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring E-Mail

Send Settings

Problem 2 The domain name setting is incorrect.

Action

Select the appropriate domain name.

e-Manual

→ Network Settings → Additional Network Settings → Setting IPv4 DNS

e-Manual

→ Network Settings → Additional Network Settings → Setting IPv6 DNS

Problem 3 The network is not connected.
Action

Check with your network administrator to make sure that the network is operating normally.

Problem

TCP/IP errors occur when sending files or e-mails. (socket and select errors, etc.)

Action

Make sure that the network cable connector between the machine and the computer is plugged in securely.

Problem 1 Cannot send because TCP/IP is not running properly.

Action

Check <TCP/IP Settings>.

e-Manual

→ Network Settings

Problem 2 The IP address is not set.

Action

Enter the IP address.

e-Manual

→ Network Settings → Basic Network Settings→ Setting the IP Address

Problem 3 When the machine was started up, IP addresses were not assigned by either DHCP, RARP or BOOTP.

Action

After the machine is turned ON, the machine cannot communicate with the network until the time specified in <Startup

Settings> has elapsed. Wait a few seconds before resending.

e-Manual

→ Network Settings → Additional Network Settings → Specifying a Delay Before Establishing the Network

Connection