Whirlpool W10682798-SP 保修信息

Troubleshooting

Washer not performing as expected (cont.)
Fabric damage

Sharp items were in pockets during 

wash cycle.

Empty pockets, zip zippers, and snap or hook fasteners before 

washing to avoid snags and tears.

Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged  

before washing.

Mend rips and broken threads in seams before washing.

Fabric damage can occur if load is 

tightly packed.

Load garments in loose heaps evenly around the basket wall.  

Load with dry items only.
Use cycle designed for the fabrics being washed.
Use Bulky Items/Sheets or Deep Water Wash cycle for higher 

water fill. See “What’s New under the Lid” and “Cycle Guide” to 

match your load with the best cycle. 
Add only 1 or 2 additional garments after washer has started.

Liquid chlorine bleach may have 

been added incorrectly.

Do not pour liquid chlorine bleach directly onto load. Wipe up 

bleach spills.
Undiluted bleach will damage fabrics. Do not use more than  

recommended by manufacturer.
Do not place load items on top of bleach dispenser when  

loading and unloading washer.

Garment care instructions may not 

have been followed.

Always read and follow garment manufacturer’s care label  

instructions. See the “Cycle Guide” to match your load with  

the best cycle.

Odors

Monthly maintenance not done as  

recommended.

See “Washer Care” in Washer Maintenance.
Unload washer as soon as cycle is complete.

Using too much detergent.

Be sure to measure correctly. Always follow the manufacturer’s 

directions.
See “Washer Care” section.

Locked light is  

flashing

The lid is not closed.

Close the lid. The washer will not start with the lid open.

A cycle was stopped or paused  

using the START/Pause button.

The washer may still be spinning. The lid will not unlock until the 

basket has stopped spinning. This may take several minutes if 

washing large loads or heavy fabrics.

Single-dose laundry 

packet not dissolving

Adding laundry packet incorrectly.

Be sure laundry packet is added to washer basket before 

adding clothes. Do not add packet to dispenser. Follow the 

manufacturer’s instructions to avoid damage to your garments.

Washer pumps out water 

before finishing cycle

Lid is left open for more than  

10 minutes.

Make sure lid is closed before starting a cycle and/or during 

prewash (soak).

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help - 

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.