Whirlpool W10682797A 保修信息

Troubleshooting

Washer not performing as expected (cont.)
Load not rinsed

Washer not loaded as recommended. Use cycle designed for the fabrics being washed.

Add only 1 or 2 additional garments after washer has started.
Use Bulky Items/Sheets or Deep Water Wash cycle for higher 

water fill. See “Cycle Guide” to match your load with the best 

cycle.

Sand, pet hair, lint,  

etc. on load after  

washing

Heavy sand, pet hair, lint, and  

detergent or bleach residues may 

require additional rinsing.

Add 2 Rinses to the selected cycle and/or use Heavy Duty or 

Deep Water Wash cycle.

Load is tangling

Washer not loaded as recommended. See “Using Your Washer” section.

Select a cycle with a slower wash action and spin speed; 

however, items will be wetter than those using a higher speed 

spin. Use Bulky Items/Sheets or Deep Water Wash cycle for 

higher water fill. See the “Cycle Guide” to match your load with 

the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the  

recommended cycle for the type of garments being washed.

Not cleaning or  

removing stains

Added more water to washer.

Washer senses load size and adds correct amount of water. 

This is normal and necessary for clothes to move. It is normal 

for the wash load to be not completely covered in water. Added 

water lifts the laundry off the washplate, resulting in less effective 

cleaning.

Washer not loaded as recommended. Washer is less efficient at cleaning when load is tightly packed.

Load garments in loose heaps evenly around the basket wall. 

Load with dry items only.
Add only 1 or 2 additional garments after washer has started.

Adding detergent on top of load.

Add detergent, oxi products, and color-safe bleach to the  

bottom of the basket before adding the load items.

Not using HE detergent or using too 

much HE detergent.

The suds from regular detergent can keep washer from 

operating correctly.
Use only HE detergent. Be sure to measure correctly. 
Always measure detergent and follow manufacturer’s directions 

based on load size and soil level. 

Not using correct cycle for fabric 

type.

Use a higher soil level cycle option and warmer wash  

temperature to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” 

to match your load with the best cycle.

Not using dispensers. 

Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle. For models without 

dispenser, see “Accessories” section.
Do not add products directly onto load.

Not washing like colors together.

Wash like colors together and remove promptly after the cycle  

is complete to avoid dye transfer.

Incorrect dispenser  

operation

Clogged dispenser.

Use only liquid chlorine bleach in the bleach dispenser. Use only 

fabric softener in the fabric softener dispenser.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help - 

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.