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Troubleshooting Tips 
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Problem
Possible Causes
What To Do
Freezer door pops open 
This is normal if, after 
• This indicates that there is a good seal on the freezer 
when refrigerator door 
popping open, the freezer 
door. If the freezer door does not automatically close after
is closed
door closed on its own.
popping open, the rollers need adjusting. See Rollers and 
Leveling Legs.
Door does not close
Leveling legs need adjusting.
•See Rollers and Leveling Legs.
by itself
Refrigerator does 
Refrigerator in defrost cycle.
• Wait about 40 minutes for defrost cycle to end.
not operate
Refrigerator control in
• Move the refrigerator and freezer control to a 
1 (off) position.
temperature setting.
Refrigerator is unplugged.
• Push the plug completely into the outlet.
The fuse is blown/circuit 
• Replace fuse or reset the breaker. 
breaker is tripped.
Vibration or rattling
Refrigerator is not resting 
• Adjust leveling legs (See Rollers and Leveling Legs).
(slight vibration
on all four rollers.
is normal)
Motor operates for
Normal when refrigerator 
• Wait 24 hours for the refrigerator to completely 
long periods or cycles
is first plugged in.
cool down.
on and off frequently
Often occurs when large
• This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open.
• Check to see if package is holding door open.
freezer require more 
Hot weather or frequent
• This is normal.
operating time. They 
door openings.
start and stop often 
Temperature controls set
• See About the controls.
to maintain even 
at the coldest setting.
temperatures.)
Refrigerator or freezer
Temperature control not set 
• See About the controls.
compartment too warm
cold enough.
Warm weather or frequent 
• Set the temperature control one step colder. 
door openings.
See About the controls.
Door left open.
• Check to see if package is holding door open.
Freezer door popped open.
• See the problem Freezer door pops open when
refrigerator door is closed.
Frost or ice crystals 
Door left open.
• Check to see if package is holding door open.
on frozen food 
Too frequent or too long 
(frost within package 
door openings.
is normal)
Food blocking freezer air vents.
• Move items away from the back wall of the freezer.
Frequent “buzzing” 
Icemaker power switch is in  
• Set the power switch to the O (off)  position. Keeping it
sound
the I (on) position, but the 
in the I (on) position will damage the water valve.
water supply to the refrigerator 
has not been connected.
Small or hollow cubes
Water filter clogged.  
• Replace filter cartridge with new cartridge or with plug.
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oubleshooting T
ips
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