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Consumer Support

Troubleshooting T

ips

Operating Instructions

Safety Instructions

Installation Instructions

Before you call for service…

Problem

Possible Causes

What To Do

Motor operates for

Normal when refrigerator

• Wait 24 hours for the refrigerator to completely

long periods or cycles

is first plugged in.

cool down.

on and off frequently

Often occurs when large

• This is normal.

(Modern refrigerators

amounts of food are

with more storage

placed in refrigerator.

space and a larger

Door left open.

• Check to see if package is holding door open.

freezer require more

Hot weather or frequent

• This is normal.

operating time. They

door openings.

start and stop often

Temperature controls set

• See About the controls.

to maintain even

at the coldest setting.

temperatures.)

Refrigerator or freezer

Temperature control not set

• See About the controls.

compartment too warm

cold enough.
Warm weather or frequent

• Set the temperature control one step colder.

door openings.

See About the controls.

Door left open.

• Check to see if package is holding door open.

Freezer door popped open.

• See the problem Freezer door pops open when

refrigerator door is closed.

Frost or ice crystals

Door left open.

• Check to see if package is holding door open.

on frozen food

Too frequent or too long

(frost within package

door openings.

is normal)

Food blocking freezer air vents.

• Move items away from the back wall of the freezer.

Frequent “buzzing”

Icemaker power switch is in

• On power switch models, set the power switch to the O (off)

sound

the I (on) position, but the

position. On feeler arm models, move the feeler arm to the

water supply to the refrigerator

STOP (up) position. Keeping the power switch in the I (on)

has not been connected.

position or the feeler arm in the ON (down) position will
damage the water valve.

Small or hollow cubes

Water filter clogged.

• Replace filter cartridge with new cartridge or with plug.

Automatic icemaker

Icemaker power switch is not on.

• On power switch models, set the power switch to the

does not work

I (on) position. On feeler arm models, move the feeler

(on some models)

arm to the ON (down) position.

Water supply turned off or

• See Installing the water line.

not connected.
Freezer compartment too warm.

• Wait 24 hours for the refrigerator to completely cool down.

Piled up cubes in the storage

• Level cubes by hand.

bin cause the icemaker to shut off.

Ice cubes stuck in icemaker.

• Turn off the icemaker, remove cubes and turn the

(Green power light on

icemaker back on.

icemaker blinking.)

Ice cubes have

Ice storage bin needs cleaning.

• Empty and wash bin. Discard old cubes.

odor/taste

Food transmitting odor/taste

• Wrap foods well.

to ice cubes.
Interior of refrigerator

• See Care and cleaning.

needs cleaning.

Slow ice cube freezing

Door left open.

• Check to see if package is holding door open.

Temperature control not set

• See About the controls.

cold enough.

• A newly installed refrigerator may take 12–24 hours

to begin making ice cubes.

Moisture forms on

Not unusual during

• Wipe surface dry; then adjust the fresh food control

cabinet surface

periods of high humidity.

setting one number higher and check again in 24 hours.

between the doors
Refrigerator has odor

Foods transmitting

• Foods with strong odors should be tightly wrapped.

odor to refrigerator.

• Keep an open box of baking soda in the refrigerator;

replace every three months.

Interior needs cleaning.

• See Care and cleaning.

Refrigerator compartment

No power at outlet.

• Replace fuse or reset the breaker.

light does not work

Light bulb burned out or loose.

• See Replacing the light bulbs.