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Troubleshooting 
 
34
 
900-0112-01-00 Rev B  
Table 4  Basic Troubleshooting Steps 
Symptom   Unusual LEDs 
Possible Cause 
Possible Remedy 
AC IN LED flashes 
HBX mode has disconnected 
from AC. 
MATE system display only:  Check the AC IN 
hot key screen to see if HBX mode is in use.  
MATE3 system display only:  Check the AC 
Input Mode 
setting with the 
AC INPUT 
hot key.  In either case, if activated 
prematurely, check the HBX settings.   
(If this setting was intentional, then no 
action is required.)   
AC IN LED flashes 
Grid use function has 
disconnected from AC. 
If activated prematurely:   
(MATE system display only) C
heck both 
ADV/MATE/GRIDUSE menu settings and 
clock settings. 
(MATE3 system display only)  Check both Grid 
Use Time
 menu settings and clock settings.   
(If this setting was intentional, then no 
action is required.)   
 
 
(Continued) 
 
 
Will not 
connect to the 
AC source.
 
AC IN LED flashes
 
 
AC source does not meet 
requirements. 
MATE system display only: Check 
STATUS/FX/DISCON for the reason for 
disconnection.   
MATE3 system display only:  Check the Last 
AC Disconnect 
screen with the 
AC INPUT 
hot key for the reason for disconnection.  
In either case, if the unit never originally 
connected, check the Warning menu.  
Confirm the source voltage and frequency. 
AC IN LED switches 
between continuous 
and flashing.  Inverter 
LED remains 
illuminated. 
Inverter’s output has been 
connected to its input.  Voltage 
shifts are the result of trying to 
match its own voltage. 
Disconnect the wires from the inverter’s AC 
input terminals or AC output terminals, or 
both.  If the problem immediately 
disappears, it is an external wiring issue.   
The inverter’s AC HOT IN and AC HOT OUT 
must remain isolated from each other. 
AC IN LED switches 
between continuous 
and flashing.  Inverter 
LED turns on and off 
with each cycle. 
Low AC input voltage.  Can be 
caused by weak AC source, or by 
faulty input connection. 
Test AC HOT IN and NEUTRAL IN 
connections with AC voltmeter.  If low or 
fluctuating, this is an external problem. 
Inverter clicks 
repeatedly.  AC 
output voltage 
rises or drops 
to unusual 
levels with 
every click.
 
AC IN LED switches 
between continuous 
and flashing.  Inverter 
LED turns on and off 
with each cycle.  
(Generator only) 
Inverter has been set to sell to 
utility grid but has been 
connected to a generator. 
Unit will drive the generator voltage up to 
disconnection, then reconnect to the 
generator and try again.   
MATE system display only:  Set ac transfer 
control 
menu to gen.  This will keep it from 
selling. 
MATE3 system display only:  Set Input Type 
to Gen in the AC Input and Current Limit 
menu.  This will keep it from selling.