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3.5  Philips' Flat Panel Monitors Pixel 
Defect Policy
Philips strives to deliver the highest quality 
products. We use some of the industry's most 
advanced manufacturing processes and practice 
stringent quality control. However, pixel or 
sub pixel defects on the TFT Monitor panels 
used in flat panel monitors are sometimes 
unavoidable. No manufacturer can guarantee 
that all panels will be free from pixel defects, 
but Philips guarantees that any monitor with 
an unacceptable number of defects will be 
repaired or replaced under warranty. This notice 
explains the different types of pixel defects and 
defines acceptable defect levels for each type. 
In order to qualify for repair or replacement 
under warranty, the number of pixel defects 
on a TFT Monitor panel must exceed these 
acceptable levels. For example, no more than 
0.0004% of the sub pixels on a 21.5" XGA 
monitor may be defective. Furthermore, Philips 
sets even higher quality standards for certain 
types or combinations of pixel defects that are 
more noticeable than others. This policy is valid 
worldwide.
Pixels and Sub pixels 
A pixel, or picture element, is composed of 
three sub pixels in the primary colors of red, 
green and blue. Many pixels together form an 
image. When all sub pixels of a pixel are lit, the 
three colored sub pixels together appear as a 
single white pixel. When all are dark, the three 
colored sub pixels together appear as a single 
black pixel. Other combinations of lit and dark 
sub pixels appear as single pixels of other colors.
Types of Pixel Defects 
Pixel and sub pixel defects appear on the screen 
in different ways. There are two categories of 
pixel defects and several types of sub pixel 
defects within each category. 
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels 
that are always lit or 'on'. That is, a bright dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a dark pattern. There are 
the types of bright dot defects:
One lit red, green or blue sub pixel
Two adjacent lit sub pixels:
-  Red + Blue = Purple
-   Red + Green = Yellow
-   Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel)