Philips 221V2 用户手册

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7.2 SmartControl Lite FAQs

Q1.   I change the monitor on a PC to a  
 

  different one and the SmartControl  

 

  Lite becomes un-usable,  what do I  

 

  do?

Ans.: Restart your PC and see if SmartControl  
 

  Lite can work. Otherwise, you will  

 

  need to remove and re-install SmartControl  

 

  Lite to ensure proper driver is installed.

Q2.   The SmartControl Lite functions  
 

  worked well before, but it does not work  

 

  anymore, what can I do?

Ans.: If the following actions were executed,  
 

  the monitor driver may need to be 

 

  re-installed.

 

• Changed video graphic adapter to another  

 

  one 

 

• Updated video driver 

 

• Activities on OS, such as service pack or  

 

  patch 

 

• Run Windows Update and updated  

 

  monitor and/or video driver 

 

• Windows was booted with the monitor  

 

  power off or disconnected.

 

  To find out, please right click My 

 

  Computer and click on Properties- 

 

  >Hardware-> Device Manager. 

 

  If you see "Plug and Play Monitor"  

 

  shows under Monitor, then you need to  

 

  re-install. Simply remove SmartControl  

 

  Lite and re-install it.

Q3.   After installing SmartControl Lite,  
 

  when clicking on SmartControl Lite  

 

  tab, nothing shows up after a while or a  

 

  failure message shows, what happened?

Ans.: It might be your graphic adaptor is not  
 

  compatible with the SmartControl  

 

  Lite. If your graphic adaptor is one 

 

  of the above mentioned brands, try to  

 

  download the most updated graphic adaptor 

 

  driver from corresponding companies’ web  

 

  site.  

 

  Install the driver. Remove SmartControl  

 

  Lite, and re-install it once more.

 

  If it is still not working, we are sorry that  

 

  the graphic adaptor is not supported. Please  

 

  visit Philips website and check if an updated  

 

  SmartControl Lite driver is available.

Q4.   When I click on Product Information,  
 

  only partial information is shown, what  

 

  happened?

Ans.: It might be your graphic card adaptor driver  
 

  is not the most updated version which fully  

 

  supporting DDC/CI interface. Please try to  

 

  download the most updated graphic  

 

  adaptor driver from corresponding  

 

  companies’ web site. Install the driver.  

 

  Remove SmartControl Lite and 

 

  re-install it once more.

Q5.   I forgot my PIN for Theft Deterrence  
 

  Function. How can I do?

Ans.:  Philips Service center has a right to ask for  
 

  legitimate identification and authorization, in  

 

  order to establish ownership of the monitor.