Motorola Portable Radios 用户手册
1-1
Chapter 1
Introduction
1.1
Scope of Manual
This manual is intended for use by service technicians familiar with similar types of equipment. It
contains service information required for the equipment described and is current as of the printing
date. Changes which occur after the printing date may be incorporated by a complete Manual revision
or alternatively as additions.
contains service information required for the equipment described and is current as of the printing
date. Changes which occur after the printing date may be incorporated by a complete Manual revision
or alternatively as additions.
1.2
Warranty and Service Support
Motorola offers support which includes: full exchange and/or repair of the product during the warranty
period; and service/repair or spare parts support out of warranty. Any “return for exchange” or “return
for repair” to an authorized Motorola Dealer must be accompanied by a Warranty Claim Form.
Warranty Claim Forms are obtained by contacting an Authorized Motorola Dealer. (See section 1.2.4
on page 1-3.)
period; and service/repair or spare parts support out of warranty. Any “return for exchange” or “return
for repair” to an authorized Motorola Dealer must be accompanied by a Warranty Claim Form.
Warranty Claim Forms are obtained by contacting an Authorized Motorola Dealer. (See section 1.2.4
on page 1-3.)
1.2.1 Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or Reseller
contract. These conditions may change from time to time, and the following subsections are for
guidance purposes only.
contract. These conditions may change from time to time, and the following subsections are for
guidance purposes only.
In instances where the product is covered under a “return for replacement” or “return for repair”
warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This
is to ensure that the product has been correctly programmed or has not been subjected to damage
outside the terms of the warranty.
warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This
is to ensure that the product has been correctly programmed or has not been subjected to damage
outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact Customer
Resources (Please see page 2 and page 3 in this chapter.). All returns must be accompanied by a
Warranty Claim Form, available from your Customer Resources representative. Products should be
shipped back in the
Resources (Please see page 2 and page 3 in this chapter.). All returns must be accompanied by a
Warranty Claim Form, available from your Customer Resources representative. Products should be
shipped back in the
original packaging
, or correctly packaged to ensure that no damage occurs
in transit.
1.2.2 After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways:
1.
Motorola's Radio Parts and Service Group offers repair service to users and dealers at competi-
tive prices.
tive prices.
2.
The Motorola Customer Care and Services Division (CCSD) supplies individual parts and mod-
ules that can be purchased by dealers who are capable of performing fault analysis and repair.
ules that can be purchased by dealers who are capable of performing fault analysis and repair.