Quantum px720 用户指南

StorageCare Guardian

Quantum PX720 User’s Guide

xxii

• Rapid Problem Resolution- Quantum can rapidly

 

recommend and/

or implement the corrective actions needed to resolve a problem 

ensuring minimal impact to the IT environment. 

• Quantum Remote Software Update - Distributed software update 

capability allows fast updates to agent software and Quantum 

hardware installed at customer sites 

• Real-time Data Collection - Instant on-demand or scheduled 

diagnostic data collection from Quantum products as well as the 

ability to run user-defined data collection scripts from agent.

• Access Management - Customer has full control over Quantum's 

access rights and privileges.

• Audit Logging - Audit logs are kept for all communications to and 

from the agent.

0

Customers can download the 

 agent software 

from 

http://www.quantum.com/guardiandownload.

Customer installs the 

 agent on any Windows 

2000/2003/XP or Solaris 8/9 server located at the customer’s site.

The 

 agent monitors Quantum products, and 

provides information and updates to the Quantum Enterprise Server 

that resides at Quantum Support.

If an error or problem is detected, Quantum queues a request to the 

 agent for data collection or real-time access to 

the system.

The 

 agent checks access policy settings to 

determine if access is allowed.

If approved, the information is transferred to Quantum, or a remote 

connection is initiated.

Quantum Support will diagnose the problem and, if necessary, send 

the needed parts and/or field personnel to resolve the issue.

Quantum can identify if the backup problem is not associated with 

the Quantum device and then direct the customer to resolve the issue 

with appropriate third-party vendor.