Axis M3203 用户手册

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页码 49
36
AXIS M32 Series
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of the network camera. One of your first actions when troubleshooting 
a problem should be to check the current firmware version. The latest version may contain a correction that fixes your 
particular problem. The current firmware version in your camera is displayed on the page 
Setup > Basic Setup or under 
About.
Upgrading the Firmware
When you upgrade your camera with the latest firmware from the Axis Web site, your camera receives the latest functionality 
available. Always read the upgrade instructions and release notes available with each new release, before updating the 
firmware.
Note:
Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in 
the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release 
notes available with each new release, before upgrading the firmware.
1. Save the firmware file to your 
computer. The latest version of the 
firmware is available free of charge 
from the Axis website at 
www.axis.com/techsup
2. Go to 
Setup > System Options > 
Maintenance in the camera’s web 
pages.
3. In the 
Upgrade Server section, 
browse to the desired firmware file 
on your computer. Click 
Upgrade.
Notes: 
 
• After starting the upgrade process, 
always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.
• Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
• The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis website at 
www.axis.com for more information.
Emergency Recovery Procedure
If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes 
unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial 
number is found on the label attached to the bottom of the camera.
1.
UNIX/Linux - From the command line, type the following: 
arp -s <IP address of camera> <serial number> temp 
ping -s 408 <IP address of camera> 
 
Windows - From a command/DOS prompt, type the following: 
arp -s <IP address of camera> <serial number> 
ping -l 408 -t <IP address of camera>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the camera’s IP address. In the page that appears, use the 
Browse button to select the 
upgrade file to use, for example, axism3204.bin. Then click the Load button to restart the upgrade process. 
4. After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the 
Power and Status LEDs and flashing green or amber on the Network LED.