UMAX mx3 用户指南

UMAX Astra MX3 Owner’s Guide

55

3.

Go to the Devices & Volumes tab. Verify the scanner is listed under the
USB tree as:
Class: 0
Product ID: 16
Vendor ID: 5638

If not:

1.

Disconnect the USB cable from the computer.

2.

Go to Command, Update All Information (Command + U).

3.

Reconnect the scanner, and Update All Information again. Is the scanner
listed? If yes, you can begin scanning. If no, please call UMAX Technical
Support.

Additional Troubleshooting Solutions

•

Try the following solutions, if you are still experiencing scanning
problems:

•

Plug the scanner power adapter directly into the wall outlet and not in a
surge protector.

•

If using a USB hub, plug the scanner directly into the
Macintosh USB port.

•

If you are using an iMac, do not run the scanner off the
keyboard.

•

Download all updates for your Macintosh for USB from the Apple’s Web
site 

http://www.apple.com

SCSI Problems and Solutions

I get one of the following error messages:

Macintosh system: "Scanner not found or ready" error message when
accessing scanner.

Windows system: "Scanner access fail" error message when performing
scanner test.