ZyXEL NSA-2400 用户指南

Chapter 9 Troubleshooting

NSA-2400 User’s Guide

V

My NSA-2400 is in Maintenance Mode.

If you deleted the default volume and didn’t create another volume, or you don’t have an 
internal hard disk installed, you will see a Maintenance Mode screen. In Maintenance 
Mode, you MUST create an internal volume before you can use the NSA-2400.

V

A non-admin user wants to change her password.

Non-admin users can change their passwords directly. See 

on how to do that.

V

I cannot see or access the Login screen in the web configurator.

• Make sure you are using the correct IP address.

• The default IP address is 192.168.1.3.

• If you changed the IP address, use the new IP address.

• If you changed the IP address and have forgotten it, see the troubleshooting 

suggestions for 

• Check the hardware connections, and make sure the LEDs are behaving as expected. See 

the Quick Start Guide and 

• Make sure your Internet browser does not block pop-up windows and has JavaScripts and 

Java enabled. See the 

 appendix.

• Make sure your computer is in the same subnet as the NSA-2400. 

• Reset the device to its factory defaults, and try to access the NSA-2400 with the default IP 

address. See 

 for detailed information on the reset button.

• If the problem continues, contact the network administrator or vendor.

V

I can see the Login screen, but I cannot log in to the NSA-2400.

• Make sure you have entered the user name and password correctly. The default user name 

is admin, and the default password is 1234. These fields are case-sensitive, so make sure 
[Caps Lock] is not on.

• Make sure that another administrator is not already logged in. Only one administrator can 

log into the NSA-2400 at any one time.

• Turn the NSA-2400 off and on.

• If this does not work, you have to reset the device to its factory defaults. See 

 for detailed information on the reset button.