ATSI dbd24-2085-01s 用户指南

Use the chart below for troubleshooting your Advantage DLX printer prior to 

contacting Technical Support.  If you are unable to resolve the problem using the 
chart below, please contact our Technical Support staff at 1-800-632-8292. 

Print Head Unlatched 

Securely latch printhead 

Out of Media/Ribbon 

Replace media/ribbon 

Red Ready Light 

Printer Paused 

Press Feed Button to continue 
printing 

Red Power Light 

Incorrect Power Supply 

Verify use of correct power 
supply 

Printer Darkness Setting 

Increase printer Darkness using 
Cognitive Administrator 

Driver Darkness Setting 

Increase the Darkness value 
within the printer driver 

Printing Too Light 

Printhead Dirty 

Clean printhead  

Printing Blank Labels 

Missing Ribbon 

Use print ribbon when printing 
to thermal transfer media 

Continuously Feeding 
Labels 

Printer out of Calibration 

Calibrate printer using 
Cognitive Administrator 

Feed Button Not Working 

Printer is running a stored 
program 

With print head unlatched, turn 
printer off and back on then re-
latch printhead 

Print Not Positioned 
Properly 

Top of Form requires 
adjustment 

Adjust Top of Form using 
Cognitive Administrator 

Media Drifting During 
Printing 

Media Guide improperly 
adjusted 

Verify Media Guide is 
positioned properly 

Label Design 

Decrease height of label 

Skipping Labels During 
Printing 

Printer out of Calibration 

Recalibrate printer using 
Cognitive Administrator