Xerox 3320dni 用户指南
Troubleshooting
Xerox Phaser 3320DN/3320DNI
User Guide
User Guide
104
Common Problems
The following chart lists some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, call for service.
suggested solutions until the problem is corrected. If the problem persists, call for service.
Paper Feeding Problems
Condition
Suggested Solutions
Paper jams during printing.
• Clear the paper jam. (See
Paper Jams
on page 95.)
Paper sticks together.
• Check the maximum paper capacity of the tray. (See
Media
Specifications
on page 119.)
• Make sure that you are using the correct type of paper. (See
Media
Types
on page 72.)
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
• Different types of paper may be stacked in the tray. Load paper of only
• Different types of paper may be stacked in the tray. Load paper of only
one type, size, and weight.
Paper does not feed into the
machine.
machine.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and
reload it correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications
• The paper is too thick. Use only paper that meets the specifications
required by the machine. (See
Media Specifications
on page 119.)
• If you are printing on special media, use the bypass tray.
The paper keeps jamming.
• There is too much paper in the tray. Remove excess paper from the tray.
If you are printing on special media, use the bypass tray.
• An incorrect type of paper is being used. Use only paper that meets the
specifications required by the machine. (See
Media Types
on page 72.)
• There may be debris inside the machine.
Press the release latch on
the left side of the machine and open
the front door, remove the
print cartridge
and any debris. Reinsert the print cartridge.
Transparencies stick together in
the paper exit.
the paper exit.
• Use only transparencies specifically designed for laser printers. Remove
each transparency as it exits from the machine.
Envelopes skew or fail to feed
correctly.
correctly.
• Ensure that the paper guides are against both sides of the envelopes.