The printer control panel provides you with information and troubleshooting help. When an error or
warning condition occurs, the control panel displays a message informing you of the problem.

For details, see

Control Panel Messages

on page 122.

PrintingScout Alerts

The PrintingScout utility automatically checks the printer status when you send a print job. If the
printer is unable to print, PrintingScout displays an alert on your computer screen to let you know that
the printer needs attention. Install PrintingScout from the

Software and Documentation disc that

came in the documentation packet with your printer. For details, see

Installing PrintingScout

page 40.

Note:

PrintingScout is a Windows-only application.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation, and more.

To access the Online Support Assistant, go to

www.xerox.com/office/6500support

Information Pages

Two information pages in the printer, the Demo Page and the Error History report, can help with
troubleshooting certain problems. The Demo Page prints an image using all printer colors to show the
current ability of the printer to print. The Error History report prints information on up to the last 42
printer errors that occurred.

To print information pages:
1. On the printer control panel, press the Menu button.
2. At Information Pages, press the OK button.