Xerox 5750 补充手册
71
Troubleshooting
Problems with Fiery XJ Scan
If you attempt to use the Fiery XJ Scan plug-in and receive the error message
“Could not complete your request because of a program error”, reinstall the
Fiery XJ utilities from the User Software CD. The necessary netlayer software is
installed during installation of the utilities; therefore, it is not necessary to reinstall
Fiery XJ Scan.
“Could not complete your request because of a program error”, reinstall the
Fiery XJ utilities from the User Software CD. The necessary netlayer software is
installed during installation of the utilities; therefore, it is not necessary to reinstall
Fiery XJ Scan.
Problems with Windows 3.1x and SPX utilities
•
Make sure that you moved the files from the UTILS/IPXSPX folder to the appropriate
locations.
locations.
For instructions, see “Windows 3.1x” on page 27. If you do not have the correct
version of all Novell software installed, you may experience a blank screen with a
blinking cursor.
version of all Novell software installed, you may experience a blank screen with a
blinking cursor.
If you install the files and still encounter the problem, try the following suggestions. If
these suggestions do not help, contact Novell and request additional information about
the “Black screen of death (BSOD)” problem. Information is also available on the
WWW at
these suggestions do not help, contact Novell and request additional information about
the “Black screen of death (BSOD)” problem. Information is also available on the
WWW at
http://www.novell.com
•
If you are running a version of DOS Requestor earlier than version 1.20, or if you are
running a version of VNETWARE.386 dated earlier than 8-17-94, you need to add to the
[386 Enh] section of SYSTEM.INI a
running a version of VNETWARE.386 dated earlier than 8-17-94, you need to add to the
[386 Enh] section of SYSTEM.INI a
TimerCriticalSection=10000
(or
=1000
) line. The
VNETWARE.386 driver for the DOS Requestor 1.20 defaults to 1000, which better
supports mobile products.
supports mobile products.
•
Make sure that your system and memory management configurations are set up
properly. Any I/O, memory, or IRQ conflicts may cause this problem.
properly. Any I/O, memory, or IRQ conflicts may cause this problem.
•
If you have a VTDA.386 file, replace it with the latest file (available from Microsoft
Corporation or WWW.MICROSOFT.COM). This file is not required for all systems. If it is
required by your system, make sure that you have the correct version.
Corporation or WWW.MICROSOFT.COM). This file is not required for all systems. If it is
required by your system, make sure that you have the correct version.
•
If you have a WINSTART.BAT file, remove it.
•
Virtualize the NIC's IRQ in the [VIPX] section of the System.ini if you use IBM LAN
SUPPORT.
SUPPORT.
•
If you are using Windows for Workgroups, you must also have the following files
installed in your WINDOWS folder: NWCALLS.DLL, NWIPXSPX.DLL, NWLOCALE.DLL,
MWNET.DLL, NWPSRV.DLL. These files are part of your Novell client software and you
can install them from your installation disks or contact Novell for information.
installed in your WINDOWS folder: NWCALLS.DLL, NWIPXSPX.DLL, NWLOCALE.DLL,
MWNET.DLL, NWPSRV.DLL. These files are part of your Novell client software and you
can install them from your installation disks or contact Novell for information.