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Chapter 5: Troubleshooting

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5-1

Troubleshooting

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Before You Begin Troubleshooting ...................................... 5-3

Hardware ....................................................................... 5-4

Software ........................................................................ 5-4

Trays and Covers ............................................................ 5-4

Consumables ................................................................. 5-4

Error Messages .................................................................. 5-5

Paper Jams ........................................................................ 5-6

What Causes a Paper Jam? ............................................. 5-6

Clearing Paper Jams ....................................................... 5-6

Clearing Area A (Without Duplex Module) .................... 5-14

Clearing Area A (With Duplex Module) ......................... 5-16

Clearing Area B ............................................................ 5-18

Clearing Area C ............................................................ 5-18

Clearing Area D ............................................................ 5-19

Clearing Area E ............................................................ 5-20

Clearing Area F ............................................................. 5-20

Clearing Area G ............................................................ 5-21

Clearing Area H ............................................................ 5-21

Clearing Tray 5 ............................................................ 5-22

Clearing the Duplex Module ......................................... 5-24