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7
 
Troubleshooting
 
7-6
 
Phaser 560 Color Laser Printer
 
Maintaining print quality
 
If you notice a problem with the quality of your prints, the probable 
solution is replacing one of the consumable components (toner cartridges, 
Imaging Unit, Fuser, Fuser Roll or Transfer Kit).  
 
 
Make sure that you are using the recommended media.  Refer to 
“Media hints and tips” on page 7-38 and “All about media” on 
page 4-30.
 
 
Check if the printer’s front panel message indicates replacing one 
or more consumables and replace it if necessary. 
 
 
To help you diagnose the problem (in the absence of a front 
panel message), print the Consumables Page or Service Print 1 from 
the 
 
Help Pages
 
 menu in the front panel.
 
 
Use the Consumables Page and Service Print 1 to diagnose and 
correct any print quality problems.  If you need to call the Customer 
Support Hotline, always print the Consumables Page first; it 
contains useful diagnostic information.
 
 
Refer to the table 
 
 
and solutions.  The 
 
Phaser 560 Color Laser Printer Quick Reference 
Guide
 
 and the CD-ROM and World Wide Web topics contain color 
examples of some of the most common print artifacts to help 
diagnose and correct print quality problems.
 
   
Power
Error
Consumables Page
<---      --->       Print
From the Help Pages menu in the front panel, select Consumables Page
Power
Error
Service Print 1
<---      --->       Print
From the Help Pages menu in the front panel, select Service Print 1
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Black
Cyan
Magenta
Yellow
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